Job Description

JOB SUMMARY: The UI Claims Analyst is the primary client contact that is responsible for gathering information and responding to state agency unemployment claims correspondence within state-issued deadlines.

ESSENTIAL DUTIES/RESPONSIBILITIES:

· Follow UI Claims Analyst workflow policies and processes.

· Respond adequately and timely to UI requests

· Establish relationships with clients and state agencies

· Receive and prioritize claims, questionnaires and other unemployment related data

· Examine and assess each claim by reviewing all available information and documentation and determine the appropriate response.

· Reply to customer or state agencies with all applicable information inside the deadlines issued by state agencies or client procedures

· Verify that quality of work is detailed, accurate, complete and processed in a timely manner

· Carry out any supplementary tasks needed to meet company objectives

· Analyze individual case information by reviewing data accessed through the PC, document images or through discussion with client contacts into our software platform

· Receive and initiate timely calls to and from clients and state agencies

· Document details of client calls while on the phone for future review

· Input and maintain all client and agency documents into our software platform

· Complete CA UI Employer Handbook training (EDD Guide)

· Complete retention of client locations

· Excellent customer service to our clients and state agencies

· Work in conjunction with other internal positions in scheduling hearing representation

· Act in a courteous and professional manner in performing job functions

· Attend work on a regular basis, including the occasional need to work overtime

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

SKILLS AND EXPERIENCE:

· Detail oriented with excellent analytical, problem solving and decision-making abilities

· High ethical standards, an enterprising spirit, and a strong work ethic

· Superior oral and written communication skills

· Ability to work well within a team

· Ability to manage high volume of work and strict deadlines

· Ability to follow company policies and procedures

· Proficient in use of PC and Microsoft Office applications

· Ability to listen, comprehend and actively participate in telephone and in person conversations

· Keyboarding skills to input, access, view and interpret data on a PC, including windows-based applications and Microsoft

· Demonstrated ability to evaluate information to make independent decisions

· Professional behavior and attire

· Excellent organizational skills

· Skilled at working independently with the ability to apply creative and innovative solutions to problems

· Proven ability to read, learn, comprehend and retain state regulations, departmental procedures and internal PC programs that support the unemployment claims processes

· Excellent written and verbal communication skills

MINIMUM EDUCATION AND/OR EXPERIENCE:

· High school degree or Associate’s degree (A.A.) or equivalent from two-year College or technical school; or two years customer service related experience or equivalent combination of education and experience.

· Experience in dealing with dated materials, strict time limits and/or working in a faced-paced environment.