Job Description

BACKGROUND/DRUG/TENANT SCREENING & PRE-HIRE JOB APPLICANT ASSESSMENT CONSULTANT & SALES REPRESENTATIVE

 

REPORTS TO: Owner                                                    FLSA STATUS: Exempt – Outside Sales

 

SCHEDULE:   Actual hours are dependent on the needs and time constraints of our clients. Occasional evening and weekend hours required.                                                                                                                                                                                   

POSITION SUMMARY:

 

The Background/Tenant/Drug Screening & Pre-hire Job Applicant Assessment Consultant & Sales Representative will establish new Background/Tenant/Drug Screening & Pre-hire Job Applicant Assessment clients. The Representative will meet with prospective new clients, discuss their background/tenant/drug screening needs, discuss current provider’s strengths and weaknesses and demonstrate the benefit of becoming an EnCompass Client.

 

This role will also provide prompt, accurate and timely service to our clients. This position involves frequent explanation and step-by-step walk through of using a web-based system to non-technical users (HR staff, managers, business owners).

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

GENERAL RESPONSIBILITIES

 

1.     Meet and establish new clients by using various sales methods (business to business, cold calling, presentations, sponsoring events, etc.)

2.     Analyze home state market, develop prospecting plan, forecast new clients, develop “out of the box” sales strategies/models and evaluate their effectiveness

3.     Evaluate clients’ needs and build productive long lasting relationships

4.     Familiarity with compliance laws and able to work with strict guidelines and laws.

5.     Research accounts and generate or follow through sales leads.

6.     Report and provide feedback to management using financial statistical data.

7.     Attend local networking & various Chamber of Commerce events.

8.     Attend trade shows, teleconferences, virtual meetings, and training events to keep abreast of the latest developments and FCRA policy changes.

9.     Handle a significant number of inbound and outbound transactions, providing phone and email-based support.

10.  Document customer transactions according to company procedures in a web-based CRM application.

11.  Perform new account setup and existing account maintenance functions.

12.  Anticipate customer needs and deliver solutions for proactive customer service.

13.  Conduct investigations on behalf of clients. 

14.  Prepare reports for clients.

15.  Perform daily outbound calls to clients regarding order status and updates.

16.  All other duties as assigned.

 

KNOWLEDGE, SKILLS AND ABILITIES:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

EDUCATION/TRAINING AND EXPERIENCE         

 

1.     Two years of college required (or equivalent experience.)[SP1] 

2.     Two years of sales experience (preferably relationship selling) or four years of sales experience for candidates without college. [SP2] 

3.     Experience in a professional customer service setting, business-to-business preferred.

4.     Knowledge of background checks, pre-employment screening, Tenant Screening, Drug Screening and/or human resources would be an asset to this position.

 

TECHNICAL SKILLS:

 

1.     Microsoft Outlook, Excel, Word and Internet/Web Skills.

2.     HubSpot or similar CRM. [SP3] 

3.     Web site usage, troubleshooting, etc. preferred.

 

REQUIRED GENERAL SKILLS AND ABILITIES[SP4] 

 

1.     Demonstrated ability to solve problems within the bounds of department policies and procedures.

2.     Effective time management skills.

3.     Demonstrated ability to gather and assess information in a fast-paced environment.

4.     Listening and rapid comprehension skills; strong written and verbal communication abilities.

5.     Ability to remain calm and professional while dealing with difficult customers and customer situations.

6.     Sales skills to include the five steps of the sale - rapport building, objection handling, closing skills and effective follow-up skills. [SP5] 

7.     Effective listening skills, ability to listen, truly understand customer needs, wants and concerns.

8.     Effective problem solving skills.

9.     Ability to determine potential customer issues and vulnerabilities and determine the correct background screening for customer’s needs while considering potential client’s budget constraints.

10.  Ability to work both independently and as a team member in a collaborative environment.

11.  Effective use of the English language, writing skills and the ability to write clear thoughts using effective grammar, sentence structure and a strong ability to proof read and utilize proper spelling.

12.  Occasional travel.

 

WORKING CONDITIONS:

 

PHYSICAL DEMANDS[SP6] 

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

 

While performing the duties of this job, the employee is regularly required to talk or hear or see. The employee is frequently required to sit, walk, and reach with hands and arms.  The employee is occasionally required to lift or move up to 25 lbs; climb or balance and stoop, bend, kneel, stand, crouch, stretch, twist, or crawl.

 

ENVIRONMENTAL CONDITIONS

 

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

 

This position will spend a significant portion of the time in the field calling on businesses and developing relationships.  The employee may have to travel up to 50 miles on a regular basis. 

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SENSORY DEMANDS

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The noise level in the office environment is low. However when traveling to meetings, trade shows, etc. the noise level may be moderate.

 

AT-WILL EMPLOYER STATEMENT [SP7] 

 

EnCompass is an at-will employer. Regardless of any provision on this form, the company or employee may terminate the employment relationship at any time, for any reason, with or without cause of notice.  Nothing in this employee job description or in any document or statement, written or verbal, shall limit the right to terminate employment at-will. No officer, employee or representative of the company is authorized to enter into an agreement-express or implied-with any employee for employment for a specified period of time unless such an agreement is in a written contract signed by the Owner(s) of the company.

 

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT[SP8] 

 

EnCompass is an Equal Employment Opportunity employer, and complies with federal, state and local laws prohibiting discrimination. No person shall be discriminated against in employment, training, promotions, transfers, rates of pay, layoffs, any form of compensation or any term or condition of employment on the basis of race, gender, color, religion, national origin, age, marital status, disability, tobacco use, gender identity, sexual orientation, genetic information, military status, pregnancy, childbirth or lactation, status as a smoker or non-smoker, veteran status or any other protected class under federal, state or local law.

 

I agree that the above position description has been reviewed with me and I understand the requirements of this position.

 

 

Employee______________________________________  Date__________________

 

 

Encompass Representative_____________________________    Date__________________

 

 [SP1]Is a college degree required or not?

 [SP2]Required or preferred?

 [SP3]Are these required or preferred?

 [SP4]Are all of these required or preferred?

 [SP5]There are only 4 steps listed, should it be 5 or 4?

 [SP6]Expanded the physical demands for the position.

 [SP7]Added, highly recommend

 [SP8]Added more to the EEO statement