JOB LEVEL
P30
EMPLOYEE ROLE
Individual Contributor

Position Overview:

As a Senior Enablement Manager and Trainer, you will a pply your e xperience in a customer success role to develop and deliver an enablement strategy and engaging learning experiences globally! Your focus on CSM priorities will mak e you a trusted advisor across this critical post-sales role. Using existing content, you will tailor delivery for these roles with the required, specialized skills to deliver our unique value propositions in Europe and North America . This means we can be much more targeted in our enablement of specific value propositions, value-based demos, and executive readouts to validate innovative solutions.

You are a strategic problem solver, who is an effective communicator with engaging training delivery and customer-fac ing experience. We believe we have the best products in the market for creativity and productivity, and this position will play an exciting role in ensuring Adobe delivers the best possible experiences to our selling audience and our valued customers!

Your primary focus areas

• Develop customer success training plans aligned to global CSM l eader and Corporate business goals

• Deliver training with laser focus on the Corporate CSMs in North America and EMEA

• Become the trusted advisor by developing subject matter expert ise across needs of the CSM role

Responsibilities

• Develop executive relationships that drive successful cross-organization partnerships globally.

• Develop deep knowledge of Adobes value proposition s and translate into enablement content tailored to CSM role to accurately tailor content

• Develop and maintain a deep partnership with CSM leadership and individual contributors

• Design and deliver learning experiences that build skills that deliver s mooth onboarding of new clients, partnership s with implementation teams and resources t hat help clients fully adopt Adobe technologies and drive digital transformation and reduce attrition .

• Uncover training needs through call monitoring, skill assessments, learner quiz results

• Make recommendations to enhance CSM skills that go beyond expectations.

• Deliver metrics in quarterly business reviews with leadership and Corp Role-Based team correlating leading and lagging indicators to seller success and plans for upcoming training and enablement.

• Orchestrate local SMEs when necessary to craft and deliver key topics to CSMs

• Use measurements and reporting to foster growth from basic to the most dynamic skills through in person, digital and virtual learning experiences.

• Improve the existing curriculum with fresh ideas and locally based use cases.

• Success will be measured by correlating adoption of enablement with positive Corporate sales team results

Required Skills and Credentials

• BS/BA degree 6 + years of experience in customer success , account management and/ or sales, preferably within the technology or SaaS industry.

• Exceptional experience crafting and performing training strategies

• Skilled at effectively presenting with all levels of leadership, both written and verbal communication

• Experience in effectively building and implementing outstanding, large-scale, enablement and training programs, running a large-scale training team, and an understanding of industry standards and certifications

• Ability to translate big picture ideas into action & establish relationships across the organizations with alternative viewpoints

• Self-motivated, with proven record of accomplishment of execution as a team member

• Proven interpersonal, time management, problem-solving skills, ability to prioritize and handle multiple priorities

• Flexibility to travel (international) to stay in touch with teams and decision makers

Preferred Qualification

• Experience working in a sales environment and a strong understanding of direct sales models

• Experience with Adobe technologies is strongly preferred.

• Experience working directly with customers and partners

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $93,700 -- $161,700 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California :

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!

Put your best foot forward:

1. Update your Resume/CV and Workday profile - don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll .

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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