• Are you searching for one of those hard-to-find remote positions?
• Do you want to work for a company that was awarded Great Places to Work and Top Places to Work?
• Do you want to work for a company that offers FREE benefits & amazing perks?
• Do you want to work in a company that has a TEAM FIRST culture and celebrates its team members?
• Do you want a fun and challenging role that makes you jump out of bed each morning?

If you answered “yes” to all, please keep reading!

WHO WE ARE:

Enchanted Fairies is a national Magical Fine Art Portrait organization, setting a new standard in the photography industry, on a mission to create beautiful portraits for families of their children that will be treasured for a lifetime!

Additionally, we are centered on our mission to create a massive impact for children nationwide, both in strengthening children’s self-confidence and in donating to charities that work ground-zero to fight hunger, trafficking, and to provide human enrichment experiences to children with life-altering conditions.

Enchanted Fairies is a MOVEMENT of change and good will! We have donated more than $2M to children's charities, and with your help, we could donate even MORE.

OUR CORE VALUES:

- TEAM FIRST: If we take care of our team, the love will just radiate out to our clients!

- MAGIC NEVER STOPS: We make sure we keep the magic and fun going every step of the way for our team and our clients!

- EMBRACE CHANGE: We are a fast-growing company and with that comes opportunities best suited for those that are agile and adapt!

ROLE:

We are seeking someone who has that special ability to understand our guests and how to provide a magical experience before they arrive at their local Enchanted Fairies to have an adventure.

Because of the family oriented wholesome nature of our company, we are seeking someone who has that ability to connect with others and make their day.

Our perfect magical Experience Concierge will be assisting our amazing guests with booking their magical experience with us on the phone, responding to social media (i.e., FB, IG, Twitter, etc.) and emails.

You will make sure everyone is ready for their visit to our studio locations and make sure everyone you speak and type to ends their conversation with a smile. :)

Your job is to CREATE RAVING FANS!

RESPONSIBILITIES:

• Provides magical service to guests and team members via telephone, email, and social media to provide support and information.
• Develops a thorough understanding of our magical experiences.
• Ensures the appropriate actions are taken to resolve guests' problems and concerns.
• Maintains records of client interactions with inquiry details, complaints, or comments.
• Attends and participates in department and/or company meetings.

REQUIREMENTS:

• Must have a minimum of 2 years' inbound call center experience.
• Must have r eliable Computer with Very Fast Internet (THIS IS A REMOTE POSITION!)
• Intermediate technical skills are required. (i.e., Windows/Mac, Office Suite, CRM, etc.)
• Social Media and Internet Savvy. You are a master of tech and can adapt and learn new software easily.
• Bilingual (English/Spanish) preferred.
• Solid communication skills, both written and verbal.
• Has a high attention to detail and approaches work in an organized manner.
• Resourceful and diligent in research.
• Flexible in working together with coworkers and taking constructive criticism to achieve company goals.
• High level of emotional intelligence.

BENEFITS & PERKS:

• FREE Medical, Dental, Vision & Life Insurance
• FREE Employee Assistance Program
• 401k w/company match, Short & Long-Term Disability, Accident & Critical Illness
• Pet Insurance (They're family too!)
• Quarterly Cruise/Cash Giveaways for Team Members
• 10 Days PTO (starts accruing from the first day)
• Paid Holidays (with no waiting period)
• Competitive pay
• Fast Growth Opportunities
• Great fit for money-driven people
• Generous 100% Employee Discount + Employee Discount Program
• We have donated over $2mil to children's charities & are just getting started.

At Enchanted Fairies, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and team members.

Enchanted Fairies is a drug-free workplace.