Job Description

WE ARE RECRUITING ONLY THE BEST TALENT IN THE COMMUNITY!

Our associates make ENCOMPASS CORE special. We recruit the sharpest minds. These individuals have a talent for understanding the complexities of today's’ technologies. Their ability to see around corners gives us a competitive edge. There’s no such thing as the status quo at ENCOMPASS CORE. We continually encourage one another to raise the bar. Our culture supports originality and diversity. We embrace and inspire new ideas. ENCOMPASS CORE executives understand how to connect with consumers and drive brand interest. We supply the energy that forms the foundation for building a sustainable customer base.

Our success is a product of ENCOMPASS CORE people. We continually inspire and empower them to put forth amazing efforts to help brands realize their customer acquisition goals.

At ENCOMPASS CORE, we promote a government-funded program dedicated to helping select markets meet their telecommunications needs. Our mission is to pinpoint communities and people who have been underserved in our increasingly wireless world.

The federally funded Lifeline Assistance program is backed by a Fortune 500 telecommunications brand and provides free cell phones and minutes to those who qualify. ENCOMPASS CORE ensures that these vital, life-supporting tools are available to underserved individuals. Together we help families and communities thrive.

PROVIDE TRAINING IN RESPONSIBILITIES:

• Interacting directly with customers to provide information in response to inquiries, concerns, and questions about their product offers.
• Assisting members in enrollment and provider services.
• Following-up on customer inquiries and complaints that have not been resolved.
• Communicating effectively to members to ensure members understand expectations of their concerns.
• Performing research on billing inquiries and claims to provide service.
• Acting as a liaison between the member and various departments to address concerns.
• Additional duties as assigned.

REQUIREMENTS:

• Maintains a high energy attitude
• Interested in learning work ethics and motivational skills
• Strives for growth in a team dynamic
• Open to management training

If you are seeking full time employment opportunities and have the following experience you are encouraged to apply today: Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative, customer retention, customer agent, community outreach, community engagement, community marketing, community management, or community coordinator

Company Description

Encompass Core is a well-known Marketing Firm in California that helps people to reach out to its audience in the most effective way. We give a fully integrated approach to marketing, with all the services one needs under one roof. We focus on doing what’s right for our clients, which means creating something that will leave a long-lasting impression in the mind of people. We go above and beyond to understand our clients’ business and it’s market. This is one of our techniques that allows us to get the desired results. Our services not only enhance the customer experience but also fulfills most of our business goals. At Encompass Core, we strongly feel that our people build our business, and without their efforts and hard work, it’s difficult for us to succeed in what we do. Each of our Marketing Associates has the potential to make an impact in their communities and develop new and creative campaigns towards our clients’ customer acquisition needs.