Job Description

IT ONBOARDING SPECIALIST - REMOTE POSITIION

WHAT YOU'LL BE DOING:

You'll serve as frontline support for end user on- and off-boarding. Responsibilities include:

• Account creation/removal
• Hardware/software configuration and shipping facilitation of employee-assigned computers
• Facilitation of new hire IT onboarding presentations and working sessions
• Basic hardware and software support for incredibly seasoned to novice users and everything in between
• Learn, document, and support new applications and IT procedures, always keeping a keen eye on opportunities to refine and increase quality and efficiency
• Coordinate with stakeholders to support on- and off-boarding processes
• Create detailed and impactful documentation and training materials for your peers and our end users

WHAT WE LOOK FOR IN YOU:

• Technical expertise on OSX, iOS, Chrome OS, and Android operating systems
• Working knowledge of Jira Service Desk, or similar ticketing system
• Entry-level networking knowledge and troubleshooting ability
• Strong attention to detail and strict adherence to compliance standards
• An adaptable, continuous learner, leveraging a growth mindset
• Administration experience with Google for Business, Atlassian, Okta, Jamf, Slack
• Demonstrable troubleshooting methodologies and root cause analysis
• Able to move and setup hardware and peripherals • Excellent communication and time management skills
• Experience working with service and procurement vendors Nice to haves:
• Remote-first support experience