Job Description

The Encore Boston Harbor Minibar Attendant will carry out daily mini-bar operations including stocking, organizing, and product refreshment and ensuring mini-bars are properly maintained. The attendant will respond to guest feedback and answer questions. Responsibilities include, but are not limited to: maintaining all Encore Standards and ensuring excellent guest and team member experience.

JOB RESPONSIBILITIES:

• Follows all Encore Boston Harbor core values and property standards.

• Follows all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.

• Delivers and maintains a maximum level of property-wide service and satisfaction.

• Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.

• Ensuring mini-bars are properly stocked and maintained at all times.

• Orders, issues and organizes mini-bar products.

• Shares recommendations and guest comments with mini bar assistant manager.

• Communicates with Hotel operations team members as needed.

• Notifies maintenance team of any issues with mini-bar equipment.

• Works with safety as a priority, and follows company safety standards.

• Maintains relevant knowledge of industry through continuing education and training.

Performs any other job-related duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Must be able to obtain and maintain any licensing or active work cards required, including but not limited to the Food Manager Certification and alcohol awareness card.

Education and/or Experience:

High School degree or equivalent experience required.

Minimum 1 years of hotel or beverage experience required.

Must possess outstanding organizational and interpersonal skills, as well as excellent attention to detail.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required, second language a plus.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and create reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.

Work Environment:

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on kitchen or restaurant floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.