Job Description

THE ENCORE BOSTON HARBOR CASINO PORTER will be responsible for cleaning duties as directed by Shift Manager - Public Areas in all areas of the property. This includes, but is not limited to: adhering to all processes, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.

JOB RESPONSIBILITIES:  

• Adheres to all Encore Boston Harbor core values and property and department standards

• Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.

• Supports all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.

• Delivers and maintains a maximum level of property-wide service and satisfaction.

• Contributes to company-wide communication and best practices.

• Keeps informed of all new developments within the department.

• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.

• Cleans and maintains assigned area equipment and the assigned premises including the trash receptacles and urn/ash trays in all areas including restrooms, casino areas, offices, bar areas, and all entrances.

• Cleans between slot machines, removes paper, glasses, debris, and discards all empty bottles. Wipes down all slot machines in casino areas.

• Clean biohazards in accordance with property and procedure.

• Communicates politely and display courtesy to guests and internal customers.

• Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information.

• Communicate with co-workers and supervisor to ensure quality service.

• Routinely performs deep cleaning processes to ensure overall cleanliness of the property.

• Works with safety as a priority, and follows department and company safety standards.

• Maintains relevant knowledge of industry through continuing education and training.

• Performs any other job-related duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AGE, GAMING AND CERTIFICATIONS:

18 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

EDUCATION AND/OR EXPERIENCE:

High school or equivalent degree preferred.

LANGUAGE SKILLS:

Conversational English required. Ability to respond to common inquiries from other employees or guests.

MATHEMATICAL SKILLS & REASONING ABILITY:

Ability to compute basic addition and subtraction.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include rigorous physical ability such as lift or maneuver at least fifty (50) pounds, and long spans of standing/walking.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on casino or property floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
• Team members may be expected to work outside and may be subject to all weather conditions and subject to varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration. Work may be performed in and or around electrically or mechanically energized equipment. Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE).

For more information, visit encorebostonharbor.com or follow Encore Boston Harbor on Instagram, Twitter and Facebook.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Encore Boston Harbor 

For more information, visit encorebostonharbor.com or follow Encore Boston Harbor on Instagram, Twitter and Facebook.