Job Description

The Encore Boston Harbor EVP Operations will provide leadership and strategic direction for property operations. Specific areas of oversight will be assigned commensurate with experience, with a focus on overall operational quality, marketing effectiveness, the execution of Wynn Resorts’ exacting service standards, genuine employee engagement, and attainment of the resort’s financial, service, market share, and employee satisfaction objectives.

This leader will partner with the President of the resort in the establishment short-and long-term goals for the property and monitors all operating costs, budgets, and forecasts to ensure that the property meets it stated goals while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances. The position is responsible for setting operational strategy and ensuring alignment with overall Encore Boston Harbor strategy; identifying and maximizing opportunities for operational departments and company success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This position will be fully accountable for the financial performance, daily operation, guest satisfaction, and employee satisfaction for all areas of responsibility noted above.

JOB RESPONSIBILITIES:

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.

• care about everyone and everything

• show never ending attention to detail

• take responsibility; don't leave it to others

• always strive to be better

• Establishes and implements short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.

• Held accountable, to a very high degree, for departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.

• Accountable for the performance of team members under his/her area of responsibility.

• Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.

• Creates and administers departmental operating budget and financial controls. Responsible for financial planning, forecast, labor, and payroll for areas of responsibility.

• Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.

• Effectively collaborates with community and business partners, union partners and vendors.

• Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.

• Oversees all hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback to team members within area of responsibility. Creates a motivating environment.

• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.

• Reviews major contracts and selects systems for the department. Coordinates contract compliance, change orders and problem resolution. Uses strong negotiation, problem solving & decision-making skills. Consults with legal counsel as required.

• Effectively manages internal and external guest relations, which may require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.

• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.

• Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.

• Create a service-oriented culture and provide leadership in developing employee engagement strategies to include the approval of human resources strategies, leadership engagement, and employee communication plans and activities.

• Act as a role model of the Encore Brand and effectively engaging and communicating with team members, as well as selecting, mentoring, and managing the performance of property leadership.

• Provide leadership in the development and execution of the property’s Marketing plans to optimize revenue and hotel mix.

• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Direct, plan, and implement property and/or business unit policies, guidelines and procedures as necessary to maximize returns and achieve productivity objectives.

• Analyze operations to evaluate performance of the team in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy changes.

• Provide leadership and strategic direction for the property and oversees all aspects of its operations.

• Promote and maintain the highest level of customer service to all guests while staying alert to their needs.

• Works with safety as a priority and follows department and company safety standards.

• Maintains relevant knowledge of industry through continuing education and training.

• Performs any other job-related duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each job responsibility to a very high standard.. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience:

Bachelor’s Degree or above in a related field or equivalent experience required.

Minimum 12 years of Gaming and Hospitality experience, 7 years in a leadership role required.

Requires basic computer skills and knowledge of Microsoft Office.

Candidate must have experience with planning and project management.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Knowledge of union as well as non-union working environments preferred.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.

Work Environment:

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.