Job Description

ORGANIZATION OVERVIEW: WE ARE A YOUNG FAST GROWING NON-PROFIT ORGANIZATION WITH A BIG IMPACT IN PROVIDING SOCIAL SERVICES TO AT-RISK POPULATIONS IN LOS ANGELES. FROM MOBILE HYGIENE TO HOUSING FOR COMMUNITY COLLEGE STUDENTS WE ARE PROUD TO DELIVER SOLUTIONS AND MAKE AN IMPACT IN OUR COMMUNITY. YOU WILL BE JOINING A HIGH-ENERGY AND SOLUTIONS ORIENTED TEAM.

POSITION: FULL-TIME OFFICE ADMINISTRATOR, MONDAY THROUGH FRIDAY FROM 9 AM TO 5 PM. 

JOB PURPOSE: THE OFFICE ADMINISTRATOR ROLE WILL ACT IN FURTHERANCE OF END HOMELESSNESS CALIFORNIA’S (DBA THE SHOWER OF HOPE) GOAL OF PERFORMING ADMINISTRATIVE & MANAGEMENT SUPPORT TASKS RELATED TO END HOMELESSNESS CALIFORNIA’S (DBA THE SHOWER OF HOPE) MISSION. 

JOB LOCATIONS: DUTIES AND RESPONSIBILITIES ARE TO BE CARRIED OUT BY WORKING ON-SITE WITH PROGRAM STAFF AND EXECUTIVE MANAGEMENT. OCCASIONALLY, OFFICE ADMINISTRATOR WILL BE ASKED TO RUN ERRANDS THAT REQUIRE DRIVING TO VARIOUS LOCATIONS OUTSIDE OF THE OFFICE. 

EXEMPT STATUS: THE OFFICE ADMINISTRATOR POSITION IS NON-EXEMPT.  

WORK EXPERIENCE REQUIREMENTS: EXPERIENCE IN ADMINISTRATION, HUMAN RESOURCES, DATA ANALYSIS, AND GOOGLE/MICROSOFT BASIC SOFTWARE (WORD, EXCEL, POWERPOINT), IS PREFERRED.

JOB RESPONSIBILITIES: THE PRIMARY RESPONSIBILITIES OF THE POSITION CURRENT INCLUDE: 

1. HELP UPPER MANAGEMENT AND PROGRAM WITH DAILY AND WEEKLY ADMINISTRATIVE TASKS FOR ALL OPERATIONS THAT ARE PART OF END HOMELESSNESS CALIFORNIA (THE SHOWER OF HOPE, SAFE PARKING, AND HOPE HOUSING).

2. COORDINATE OFFICE ACTIVITIES AND OPERATIONS TO SECURE EFFICIENCY AND COMPLIANCE WITH COMPANY POLICIES

3. MANAGE AGENDAS/TRAVEL ARRANGEMENTS/APPOINTMENTS ETC., FOR THE UPPER MANAGEMENT

4. MANAGE PHONE CALLS AND CORRESPONDENCE (E-MAIL, LETTERS, PACKAGES, ETC.)

5. CREATE AND UPDATE RECORDS AND DATABASES WITH PERSONNEL, FINANCIAL, AND OTHER DATA

6. TRACK STOCKS OF OFFICE SUPPLIES AND PLACE ORDERS WHEN NECESSARY

7. SUBMIT TIMELY REPORTS AND PREPARE PRESENTATIONS/PROPOSALS AS ASSIGNED

8. ASSIST COLLEAGUES WHENEVER NECESSARY

NUMBER OF SUBORDINATE EMPLOYEES/POSITIONS REGULARLY SUPERVISED BY POSITION: 0

THIS POSITION REPORTS TO: MANAGERS & EXECUTIVE DIRECTOR.  

JOB SKILLS:  LIST THE SKILLS NECESSARY FOR THE PERFORMANCE OF THIS JOB, DESCRIBED AT THE MINIMUM LEVEL REQUIRED:

• WORKING KNOWLEDGE OF MICROSOFT OFFICE SUITE PROGRAMS, ESPECIALLY BASIC EXCEL AND POWERPOINT;

• INTERPERSONAL SKILLS NECESSARY TO MANAGING PROGRAM ACTIVITIES

• MULTI-TASKING; 

• CLEAR COMMUNICATION SKILLS RELATED TO PRESENTATIONS 

• STRONG WORK VALUES INCLUDING DEPENDABILITY, TIMELINESS, AND A POSITIVE ATTITUDE; 

• PROVEN EXPERIENCE AS AN OFFICE ADMINISTRATOR, OFFICE ASSISTANT OR RELEVANT ROLE

• OUTSTANDING COMMUNICATION AND INTERPERSONAL ABILITIES

• EXCELLENT ORGANIZATIONAL AND LEADERSHIP SKILLS

• FAMILIARITY WITH OFFICE MANAGEMENT PROCEDURES AND BASIC ACCOUNTING PRINCIPLES

• EXCELLENT KNOWLEDGE OF MS OFFICE AND GOOGLE DRIVE

PHYSICAL ACTIVITIES: THE PHYSICAL ACTIVITIES REQUIRED BY THE JOB ARE SUBJECT TO CHANGE AND CURRENTLY ARE AS FOLLOWS: 

ACTIVITY

FREQUENCY AND SHORT DESCRIPTION

STANDING

THIS POSITION REQUIRES THE ABILITY TO STAND OR WALK.  

SITTING

THIS POSITION REQUIRES THE ABILITY TO SIT FOR PROLONGED PERIODS.   

LIFTING

THIS POSITION REQUIRES THE ABILITY TO LIFT UP TO 25 POUNDS.

MANAGEMENT OF COMMUNITY MEMBERS:  IT IS END HOMELESSNESS CALIFORNIA’S MISSION TO PROVIDE ACCESS TO OUR PROGRAMS IN A MANNER THAT IS HUMANE, FAIR AND CARING.  ALL COMMUNITY MEMBERS MUST BE TREATED WITH DIGNITY AND RESPECT AND THE SERVICES PROVIDED TO THEM COMPETENTLY AND FAIRLY.  ALL COMMUNITY MEMBERS MUST BE PROVIDED THE SAME QUALITY SERVICES AND NOT PROVIDED SPECIAL TREATMENT.  THE EMPLOYEE MUST MAINTAIN BOUNDARIES WITH COMMUNITY MEMBERS – EVEN WHEN THEY ATTEMPT TO TEST THOSE BOUNDARIES.  COMMUNITY MEMBERS CANNOT BE PROVIDED WITH SPECIAL FAVORS OR PREFERENTIAL TREATMENT.  GIFTS, MONEY, OR OTHER ITEMS OF VALUE SHOULD NOT BE ACCEPTED OR ENCOURAGED FOR USE IN ANY ORGANIZATION'S PROGRAM.  REPORT ANY EMERGENCIES OR UNSAFE CONDITIONS TO MANAGEMENT IMMEDIATELY.  

Company Description

The Shower of Hope program offers free showers, hygiene, food, clothing, haircuts, books, and the opportunity to connect with wrap-around services such as case management and mental health through Los Angeles Homeless Services Authority (“LAHSA”) and Los Angeles County. During the Covid-19 pandemic, services for this program were expanded to serve over 26 locations on a weekly basis and many sites also became a vaccination center for the unhoused. Program service revenues represent amounts billed to third-party nonprofit organizations to provide shower services as part of these nonprofits' programs. The Shower of Hope was able to provide over 15,000 showers in 2019 and over 30,000 showers in 2020.