Job Description

Integres is seeking an end user support specialist. The End User Support Specialist (EUSS) is responsible for supporting one or more state agencies with all of their end-user technology needs. This includes, but is not limited to, maintenance and management of desktop computers, laptops, tablets, mobile devices, printers, and related hardware and software that are specific to each agency’s needs.

Job Overview:

We are seeking an End User Support Specialist to provide technical support and troubleshooting assistance to users across the organization. This role involves resolving hardware and software issues, setting up and maintaining IT equipment, and ensuring a seamless user experience. The ideal candidate will have strong problem-solving skills, excellent customer service abilities, and a solid technical background in IT support.

Key Responsibilities:

• Provide tier 1 and tier 2 technical support for end users via phone, email, and in person.
• Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and peripherals.
• Install, configure, and maintain operating systems, applications, and security updates.
• Assist with account management, password resets, and access control for enterprise systems.
• Document technical issues, solutions, and troubleshooting steps in the ticketing system.
• Collaborate with IT teams to escalate complex issues and support system improvements.
• Provide user training and guidance on best practices for IT security and software usage.
• Assist in deploying and maintaining workstations, printers, and other office technology.
• Participate in system upgrades, migrations, and IT projects as needed.

Qualifications

• Associate or bachelor’s degree in information technology , computer science, or a related field (or equivalent experience).
• 2–3 years of experience in IT support, help desk, or desktop support roles.
• Strong knowledge of Windows, macOS, and basic networking concepts.
• Experience with troubleshooting hardware, software, and peripheral devices.
• Familiarity with Active Directory, Office 365, and remote support tools.
• Strong problem-solving, communication, and customer service skills

Desired Skills/Certifications:

The ideal candidate would have some of the following certifications:

• A+
• Network+
• Security+

Additional Information

Integres offers competitive salaries bolstered by a comprehensive benefits package, which provides safety and security for our employees and their families. Our generous benefits package includes:

• Healthcare and Insurance: medical, dental, vision, short and long-term disability protection, basic life and AD&D insurance
• 401(k) Savings Plan
• Accrued Paid Time Off (PTO)
• Employee Recognition and Rewards
• Employee Referral Bonuses

Integres is an equal opportunity affirmative-action employer. We encourage Minority/Female/Protected Veteran/Disabled applicants to apply. Integres, LLC proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime, or Campaign Badge Veteran, Armed Forces services Medal, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.