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End User Technical Support Analyst (LADRU6)

LMG Technology Services LLC

End User Technical Support Analyst (LADRU6)

Baton Rouge, LA
Full Time
Paid
  • Responsibilities

    Remote, United States

    The scope of the proposed services will include the following:

    ● Assist the State in supportability of Intelligrants by OCD DRU staff during their use of

    Intelligrants for disaster recovery grants management based on complexity of State use

    ● Work with Application Program Manager to ensure end user success for Intelligrants

    ● Work directly with OCD DRU end users for daily use of Intelligrants as requested

    Expertise and/or relevant experience in the following areas are mandatory:

    ● Experience in Intelligrants grant management software functionality

    ● Good customer service in operational use of Intelligrants