Focuses on securing all enterprise-managed endpoints through policy enforcement, compliance monitoring, device protection controls, and integration of UEM platforms with enterprise security systems.

Position requires on-site support.

Responsibilities may include, but are not limited to:

· Design and enforce compliance policies within Workspace One, Microsoft Intune, and/or Jamf.

· Oversee mobile security controls including device encryption, lost/stolen device workflows, and remote wipe/lock actions.

· Conduct security reviews for OS updates, CVEs, and platform changes.

· Work with security teams to integrate conditional access, certificate policies, and identity-based access controls.

· Develop automated compliance reporting using PowerShell or other scripting tools.

· Respond to escalated security incidents involving managed endpoints.

· Maintain documentation of security posture, SOPs, and enforcement standards.

Required Skills

Required Experience

· BS in IT or related field (preferred). Formal technical training, certifications, and/or additional experience may be substituted for the degree preference.

· Minimum of 2–4 years of experience in UEM administration with security responsibilities.

· Experience troubleshooting device compliance issues, policy conflicts, and non-compliance scenarios.

· Experience collaborating with enterprise security and engineering teams.

· Strong understanding of MDM/MAM security frameworks.

· Hands-on experience configuring compliance, encryption, device restrictions, and mobile security controls.

· Proficiency with PowerShell scripting for reporting and automation.

· Familiarity with identity systems, conditional access, and platform SSO.

· ITSM platform experience (BMC or ServiceNow).

Qualifications:

· Must obtain an agency public trust suitability determination prior to start date

· Must have strong analytical skills.

· Must be able to work with sensitive data in a controlled environment.

· Ability to support after-hours response for critical security issues.

· Ability to communicate effectively and efficiently with all levels of leadership.

· Must have excellent verbal and written communication and stakeholder-facing skills.

· Must be able to work independently and within a multi-disciplinary team to meet demanding deadlines in a fast-paced technology environment.

· Must maintain a high level of customer service for all support interactions.

· Experience with mobile threat defense platforms (MTD) is a plus.

· Experience supporting a complex Federal agency enterprise is a plus.

· Relevant security related certification(s) such as Security+, CASP+, Microsoft SC series, and/or Jamf 300+ are preferred.

• Process customer orders, inquiries and requests for quote
• Work with customers via phone queue and email and fulfill their needs
• Provide timely and accurate information to customers regarding product specifications, pricing, and lead times
• Obtain accurate pricing and lead times from suppliers
• Clearly communicate delivery and price confirmation to the customer
• Order entry on KPS Global quote system software
• Regularly update the customer with current order status
• Work with customers to understand and fulfill their needs
• Make recommendations on products that best meet customer requirements
• Educate customers about product options, features, and specifications
• Offer alternatives to ensure customer needs are most appropriately met.
• Generate change orders as needed as well as tracking information for customer requests
• Work with Outside Regional Sales Managers as needed to find the best customer solution
• Communicate any customer satisfaction issues
• Communicate clearly with warehouse to ensure orders are processed accurately and shipped/delivered in a timely manner
• Work directly with warehouse staff on expedites and rush orders
• Clearly communicate orders with expedited ship methods
• Customer data maintenance as needed in quote and order system
• Work with accounting on purchase order terms & conditions
• Work out discrepancies with customers in a timely manner
• Manage multiple quotes and bids simultaneously setting appropriate prioritization amongst competing projects to meet specified deadlines.