Type:
Full Time or Part Time:
Pay Rate:
Location:
Language Requirements:
- Write, read, and speak English fluently
Job Overview:
We are seeking a motivated and detail-oriented Entry-Level Endpoint Support Technician to provide IT operational support within the IT Platform Services team. The technician will play a key role in supporting Windows 11 lifecycle initiatives and delivering day-to-day technical assistance to internal users across various office locations. Perform other duties as assigned.
Experience Requirements:
- A minimum of 6 months of experience as an IT Support Technician.
- Experience in Windows 11 Lifecycle support including deployments, user assistance, hardware inventory support.
- Experience installing, maintaining, and troubleshooting computer hardware, printers, plotters, and related peripheral equipment in a Microsoft Windows environment.
- Ability to diagnose, research, and resolve hardware and software issues effectively.
- Familiarity with operating system upgrades and computer hardware replacement, including imaging, deployment, and user support.
- Experience performing hardware, software, and user inventory services.
- Ability to provide technical support for meetings, including conference room setup and troubleshooting.
- Proficient in using IT service management tools or ticketing systems to track and complete technical tasks.
- Strong ability to work independently with minimal supervision as well as collaboratively within a team.
Experience Preferences:
Physical Requirements:
- Physically able to lift and move equipment up to 50 pounds
- Occasionally drive a personal vehicle between office locations
Education Requirements:
- High School Diploma or equivalent
Education Preferences:
- CompTIA Technician certification
Training Schedule:
Schedule:
- 20-40 hours per week until June 30, 2025, then part-time 20 hours
per week starting July 1, 2025 (days are flexible) - Maximum of 960 hours
Dress Code:
Benefits:
- Paid sick time in accordance with California Law
Additional Information:
Drug and background checks are performed. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States. Candidates shall supply their own transportation.