Job Title: Endpoint Systems Specialist / Network Technician Job Code: CoP 159172 Client: City of Phoenix – Information Technology Location: Phoenix, AZ (Remote) Duration: Contract until 06/30/2027

Position Overview

The City of Phoenix is seeking an experienced Endpoint Systems Specialist / Network Technician to support enterprise endpoint management, device security, compliance, and systems administration initiatives. This role is responsible for deploying, securing, configuring, and maintaining endpoint devices across the organization while ensuring compliance with security standards and delivering excellent end-user support.

The ideal candidate will have strong expertise in Windows systems administration, endpoint management, endpoint security tools, device lifecycle management, and troubleshooting within enterprise or MSP/multi-tenant environments.

Key Responsibilities

Endpoint Management & Administration

Deploy, configure, and maintain:

Windows devices

macOS devices

Mobile endpoints

Manage endpoint lifecycle activities including:

Provisioning

Configuration

Updates

Patch management

Decommissioning

Maintain standardized endpoint configurations across the enterprise

Deploy and maintain enterprise applications using endpoint management tools

Device Security & Compliance

Implement and enforce:

Endpoint security policies

Encryption standards

Antivirus protection

Firewall configurations

Compliance baselines

Monitor and remediate endpoint vulnerabilities

Support endpoint protection platforms and security frameworks

Ensure timely system updates and minimize operational/security risks

Endpoint Tools & Platforms

Administer and support:

Endpoint Manager

Endpoint security platforms

Device management solutions

Provide endpoint troubleshooting and technical support

Collaborate with internal IT teams and stakeholders on deployment and support initiatives

Reporting & Documentation

Maintain technical documentation for:

Endpoint configurations

Operational procedures

Support processes

Track and improve endpoint-related KPIs and operational metrics

Required Skills & Experience

Experience with:

Endpoint management

Systems administration

Windows administration

Strong knowledge of:

Endpoint security tools

Security best practices

Basic networking concepts

Experience in:

MSP environments

Multi-tenant environments

Experience deploying and maintaining endpoint devices across enterprise environments

Strong troubleshooting, analytical, and communication skills

Primary Skills Endpoint Management, Systems Administration, Windows, Endpoint Security, Networking, Endpoint Manager, Device Deployment, Device Compliance, Troubleshooting, MSP Environment, Multi-Tenant Environment, Endpoint Protection, Documentation, KPI Tracking

This is a remote position.