Job Description
This position is on-site in Knoxville, TN
The RPA Platform Administrator is responsible for the stability, performance, security, and scalability of the Blue Prism RPA platform. This role owns end-to-end infrastructure maintenance , platform operations, and automation production support to ensure reliable, compliant, and high-availability automation services across the enterprise.
Administer and maintain the Blue Prism platform across environments
Manage Blue Prism infrastructure components:
Ensure high availability, load balancing, and disaster recovery readiness
Perform platform upgrades, hotfixes, and patching with minimal business disruption
Capacity planning for bots, queues, licenses, and infrastructure growth
Support RPA release cycles including code back up and deployment
Coordinate with infrastructure, cloud, and network teams for provisioning and scaling
Maintain configuration standards and environment consistency
Implement and manage:
Ensure platform compliance with enterprise security, audit, and regulatory standards
Experience in hosting and upgrading RPA products for customers·
Support audits by providing logs, access records, and operational evidence
Proactively monitor bot health, schedules, queues, and system performance, including cleaning up temp files, browser history on bot machines
Troubleshoot platform, infrastructure, and runtime failures
Provide L2/L3 production support and root cause analysis
Implement alerting and automated recovery mechanisms
Define and maintain SOPs, runbooks, and operational documentation
Drive platform stability, uptime SLAs, and performance KPIs
Optimize infrastructure cost and runtime utilization
Partner with Business users, RPA developers, and architects to enable faster delivery
Qualifications