When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

As a member of the Verizon Global Services team—Quality, Test & Repair organization, the Consulting Engineer, Network Engineering – Smart Receive & Automated Grading possesses an excellent understanding of engineering fundamentals, experience with automation/robotics, as well as applying knowledge of company policies, industry standards and procedures to assess and analyze product testing & quality performance of wireless products consisting of 3G/4G/5G Home products, smartphones, tablets, MiFi and modems.

What you’ll be doing…

• Supporting automated receiving software platform for customer returned products in Verizon’s brand-new fully-automated state-of-the-art Indiana returns center across all device models and OEMs.
  • Device processing includes detection, customer information clearing, software flashing, app loading and various other device checks in preparation for induction into the automation line.
  • Driving continuous improvement on Units Per Hour (UPH) metrics to ensure optimal product velocity.
• Supporting automated grading hardware systems to ensure greater than 95% uptime including working with the third-party vendor as well as performing daily product audits/reporting to track and drive expected grading alignment against Verizon cosmetic criteria.
• Working with OEMs and Verizon authorized third parties to develop & support software tools for functional design validation and multi-device software flashing process. Candidate will work with our Automation Vendors and 3PL partners to implement these tools in production and will closely monitor Verizon's quality metrics and KPIs.
• Participating in initiatives on specific hardware automation design and processes as Verizon continues its transformation into full automation for reverse operations.

What we’re looking for…

• The candidate will work closely with Operations, Monetization, Device Evaluation lab and Device Requirements teams in strategic planning, identifying and implementing requirements/test plans and participating in Verizon Supply Chain Lean Six Sigma initiatives.
• Take ownership of specific processes within the array of Verizon lead tools (software and hardware) and flows within the returns center in Indiana driving maximum performance and uptime.

You’ll need to have…

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience.

Even better if you have one or more of the following…

• BS in Engineering or Computer Science or equivalent experience.
• 3-5 years of relevant experience in handheld design or high-volume consumer electronics.
• Experience with robotics and hardware automation.
• Working knowledge of Mobile handset systems (iOS and Android), Baseband, ME and SW components.
• Strong analytical skills with successful experience in securing and analyzing large volumes of data to make functional improvements and recommendations.
• Self-motivated individual with strong interpersonal and problem-solving skills.
• Strong project planning, organizational and time management skills.
• Ability to multi-task on several high priority initiatives
• Excellent oral and written communication skills

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this worksite-based role, you'll work onsite at a defined location(s).

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

You want more out of a career. A place to share your ideas freely. We power and empower how people live, work and play by connecting them to what matters most. If that inspires you, start the next chapter of your career here.