Position Overview

Working under the direction of the Managing Director, this position manages all essential operational functions and activities including sales and marketing, human resource management, program instruction, schedule and inventory management and customer service.

PRIMARY DUTIES AND RESPONSIBILITIES (the following list may not be all inclusive, additional responsibilities may be necessary)

Assist with behavior management

Assist customers and handle customer complaints

Schedule employee assignments and hours of work

Determine audit plan for observing classes in order to ensure overall quality of services provided

Observe and evaluate the performance of employees during the instruction of classes

Demonstrate appropriate knowledge of curriculum and act as lead and/or assistant instructor as required

Ensure appropriate inventory is on hand/order inventory

Perform employee time tracking including but not limited to, classes instructed, training, and absences

Working knowledge of equipment

Plan Program Schedule

Recruiting and hiring staff

Supervise Staff

Training staff

Marketing and Promoting Business

Coordinate the use of equipment and deliver and pick-up equipment to instructors as required

Preparation of supply kits and deliver to instructors as required

Track and ensure instructors have completed all required certifications and submit to clients as required

Communicate to the Managing Director any service problems

SUPERVISION

Work is performed under the direction of the Managing Director.

WORK CONTACTS

Daily interaction with employees, parents, and students will be standard.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge

Knowledge of principles and processes for providing customer and personal services.

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Knowledge of curriculum.

Knowledge of equipment.

Skills and Abilities

Coordination―Adjusting actions in relation to others' actions.

Time Management―Managing one's own time and the time of others.

Ability to convey information effectively.

Management of Material Resources―Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain tasks.

Instructing―Teaching others how to do something.

Active Listening―Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Ability to prioritize work assignments

Other Responsibilities

Attend employee orientation and training sessions as required.

Adheres to the policies and procedures of Engix.LLC and Engineering For Kids.

Maintains strict confidentiality of client, company and personnel information.

Perform other duties as assigned.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.