Do you love being the technical expert and go-to person for customers? Do you like the ability to have variety in your day including traveling to solve customer issues in person?
If your answer is YES, then you will love this unique Customer Support Technician role at Engineering Innovation, Inc. (EII). EII, a dynamic growth technology company, is a premier provider of postal and parcel automation and is located in Lafayette, IN.
As an EII Customer Support Technician, you will diagnose and troubleshoot software and hardware problems. You will be a person our customers trust, and they will rely on you to provide timely and accurate solutions to their technical problems.
This is a full-time position and is only open to U.S. Citizens or U.S. Permanent Residents.
A potential candidate must have the following skill sets:
Be able to take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve system issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Excellent electrical, computer, and/or mechanical aptitude
Excellent problem solving and multi-tasking skills
Good communication skills
Experience with Microsoft Office
Ability to stand on one’s feet for several hours
Ability to travel to customer sites, national or international, up to 50% of the time
Must have a valid driver’s license
Preferred candidates will have one or more of the following skills:
Customer service experience working on computer controlled, electrical/mechanical equipment
Experience working with external customers
Experience answering customer service calls
Experience performing user training and demonstrations to customers
Experience utilizing electronic measurement equipment (Digital Multi-Meters, etc.)
Ability to read electrical schematic diagrams
Experience with Windows Networking
Experience with call center ticketing systems
Experience working with databases
Previous experience with pneumatic systems
Previous experience working in the mailing industry or parcel industry
Bachelor Degree, Associates Degree, Technical Military Experience, or candidates with technical work or hobby experience
Bilingual abilities a plus