Job Description

Job Description & Responsibilities

• Answering the phone in the engineering department
• Contacting vendors and scheduling service calls
• Process vendor invoices
• Ordering materials and issuing purchase orders
• Maintain office supplies
• Maintain inventory par levels of spare parts
• Monitor the building management system daily
• Work closely with events to create Schedules with the building management system
• Monitoring, daily service tickets and radio calls
• Consistently offer professional, friendly and engaging service
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Handle Guest concerns and react quickly, logging and notifying the proper engineers
• Actively participate in daily briefings, safety meetings, and department meetings
• Ensure staff is informed daily about priorities in their section
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Proficient in English (verbal & written) essential
• Proficient in Microsoft outlook, word, excel, and power point.
• Experience with a building management system a plus.
• Experience with hospitality computer systems a plus.
• Able to communicate effectively to staff
• Proven training skills
• Experience with hotel Property Management System an asset
• Strong organizational and communication skills
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Work well in stressful, high-pressure situations
• Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Physical Demands

This position requires:

• Constant standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending stairs and ramps

Required Education and Experience

• High school diploma or equivalent preferred
• Minimum 2 to 5 years’ experience in a clerical capacity, hotel Engineering environment preferred.

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V