Job Description
Support media events for new model releases and vehicle related technical assistance for product quality, engineering, or technical support. Investigate inspection and installation of warranty and test parts by test driving vehicles.
What Your Day-to- Day Responsibilities Include:
Validate current LTS times for labor time guides and support LTS Engineering Technicians. Including self-documenting (written and video recording) of findings.
Assist Product and Accessory Quality Engineers in performing Labor Time Study (LTS) for labor time guides, including self-documentation of the LTS.
Assist in development and communication of repair solutions to HMA’s Quality and Service Engineering Department and Techline Assistance Center (“TAC”).
Perform complex repairs and maintenance of fleet vehicles, service department test vehicles, and new model prototypes.
Provide technical support for all related vehicle quality improvement activities.
Order required parts for Engineering/fleet vehicles needing repairs and shop supplies as needed.
Investigate, inspection and installation of warranty and test parts for engineering investigation – Stating & dynamic evaluations as needed.
Create and maintain Repair Order (“RO”) for documentation for any work done to vehicles.
Determine service repairs needed, vehicle records and maintain up-to-date knowledge about recalls, service campaigns, and warranty part repairs.
Review and document any findings in Technical Service Bulletin (TSB) to provide feedback to the Engineering group.
Provide technical support for Engineering and PR department activities as necessary, e.g., preparing/reworking vehicles and participation in PR media introduction activities.
Prepare vehicles for other specific departmental uses (e.g., VIP, marketing, media, and special events).
Supervise preparation of vehicles for other specific departmental uses (e.g., marketing, media, and special events).
Monitors the day-to-day performance and training of each Technician, provides feedback on performance and manages any underperformance. Relays information to HMA Project Manager.
Crosstrain and supervise other Engineering Technicians to ensure high quality standards are being following as provided by HMA Project Manager.
Follow and promote high standards of safety, cleanliness, and organization
Able to manage multiple tasks in a fast-paced environment.
Perform detailed daily record keeping and reporting.
Perform other related duties as assigned by MSX and HMA Project Manager.
Travel may be required.
Qualifications
Five (5) to fifteen (15) years’ experience at an automotive dealership or repair facility as a bumper-to-bumper technician, or similar comparable role.
Hyundai product knowledge and experience a plus.
Automotive Service Excellence (“ASE”) Master Automotive Technician certification required.
Valid ASE certification or equivalent.
Extensive ability to analyze, diagnose and repair vehicles.
Ability to handle various tools, service equipment. and advanced diagnostic tools.
Microsoft Office 365 proficiency.
Strong written and oral communication skills.
ASE certifications required.
Dealer Management System (“DMS”) experience a plus.
Analytical and problem-solving skills.
Additional Information
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $28.00 to $32.00 hourly based on current experience.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.