Job Description

ENHANCIFY is the fastest growing home improvement financing company in America.

We help American small business contractors (Roofers, GC's, HVAC Pros, etc.) close more jobs and grow their business through a seamless point-of-sale financing solution that makes it easy to turn expensive projects into affordable monthly payments.

We help contractors win up to 25% more jobs, while generating ~16% more revenue per job, all while saving 20-40% of profit margin compared with industry-standard dealer fees in the "old model" of home improvement financing. We are disrupting a $300B+ industry and are just getting started.

We launched about 30 months ago and are PROFITABLE.

We have 1,500+ PAYING CUSTOMERs (unlike most startups), are completely bootstrapped, and are growing 2-3X year over year.

We’ve built partnerships with some of lenders in the country (GOLDMAN SACHS, LENDINGCLUB, SOFI, name-brand banks, and network of credit unions) and currently have access to $20B in capital to deploy in assisting small business contractors and homeowners.

OUR ENTIRE MISSION IS TO HELP HOME IMPROVEMENT CONTRACTORS BUILD THE AMERICAN DREAM for themselves, and those around them. Home services pros are often seen as outsiders, forgotten, and are underrated. Instead, we see these small business entrepreneurs as the real drivers of the American Dream. We exist to empower America's home improvement contractors through best-in-class technology, capital and education, so they can build the American Dream for themselves, their families, their teams, and their communities.

THE OPPORTUNITY:

We are growing quickly and looking for bring on the right individuals to join our core team as our first CUSTOMER SUPPORT SPECIALISTS.

You will help us grow our Support function and help us write the story of our company's success as we continue to scale.

As a Customer Support Specialist, you will:

• Be a part of our larger, best-in-class Client Success Team
• Serve as the front-line representation of Enhancify, providing friendly and effective assistance through incoming phone calls, live chats, and emails to assist customers (and their customers).

You will lead as the "entry point" for many of our customer's experiences and a real representation of our brand.

• Provide above-and-beyond, "WOW"-level service, that's so surprisingly good, our customers can't help but share their positive experience with others

• Become an Enhancify Financing product expert and help both customers and team-members succeed

• Leverage support tools and best practices, while creating and documenting best practices of your own (for a larger team to follow as we scale)

• Work with Client Success, Sales, and Product teams to share insights, identify opportunities, and help the entire team win

• Serve as a champion for customer needs internally by identifying patterns and reporting into the President of the organization directly

• Occasionally assisting homeowners, or following up with customers' questions.

REQUIREMENTS --

• You have at least one full year of Support experience with references

• One of words you and those who know you best use to describe you is "Reliable" or "Consistent." You are disciplined and process-driven (rather than fourth-quarter cow-boy/girl.)

• You have excellent people and communication skills, both written and verbal. People love talking to you and it's easy and enjoyable for you to make a connection with others.

• You are totally at ease with technology - multitasking, using multiple platforms, etc.

• You are a multitasker with a high sense of urgency. You are highly organized with strong attention-to-detail. Things falling through the cracks? Doesn't happen with you.

• You have a love for understanding people and solving problems. YOU HAVE A CLEAR VISION FOR WHAT "ABOVE AND BEYOND" CUSTOMER SUPPORT IS AND THAT IS THE STANDARD YOU HOLD FOR YOURSELF.

• You have a love for home improvement, small business, finance, or support/client success.

• You are able to function in a fast-growing, low-structure early stage startup. That means you are a self-starter, can turn a bit of chaos into order, and have a love for building something big with a great team behind you.

• You are hungry, competitive, and are internally driven to be the most excellent version of yourself

• You are an effective and efficient problem-solver with strong critical-thinking skills.

• You have an ability to work with a wide-range of personalities and keep a cool head in challenging situations.

• While this position is remote, you are a US-based, and are available 20-40 hours a week at minimum along a steady schedule

YOU SHOULD KNOW:

• This is a remote position. You have full freedom and flexibility to work from anywhere
• You will be helping contractors grow their businesses. You will be their champion, relentlessly focused on providing more value and learning about the market. Aside from closing clients, you will also ensure your customers are successful over the long-term.
• You will get hands-on experience working in a high-paced startup environment. That means together we will make decisions, make mistakes, and make improvements.
• This is a 1099 contractor position with the ability to transition to W2 over time
• Compensation is $15-$16 an hour, plus monthly variable commission based on individual performance around hitting KPI's, along with a potential team bonus.

IDEAL CANDIDATE (BIG "PLUSES"):

• You are a seasoned Support / Client Success / Account Management professional
• You speak Spanish
• You have a background in the trades and you are truly passionate about helping small business contractors
• You have at least 1-2 years of sales experience
• You have early-stage startup experience
• Ability to work Saturday's (at times)

WHO THIS IS NOT FOR:

• You're looking for a "job". You want to punch the clock, do the bare minimum, and chill.
• You don't do well in early-stage startup or low-structure environments.
• You're looking for a temporary opportunity. We are looking to hire teammates who will be with us for the long term as we build something special together.
• You have anything less than unimpeachable character and the highest levels of integrity

PLEASE NOTE:

References are mandatory and will be called, and a background check will be conducted.

EQUAL OPPORTUNITY EMPLOYER

Enhancify does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At Enhancify, our mission is to help contractors build the American Dream. We are an equal opportunity employer and we celebrate the diversity that team members bring to the table.

Please only apply if you are a high-performer and innovator and you are willing to work hard to earn more than the industry average. We want "A Players".

Pay: $15.00 - $20.00 per hour + Commission + Bonus

Company Description

Enhancify Financing is the fastest growing home improvement financing company in America. We are a profitable startup with over 1,500 customers, doubling year over year. We exist to empower America's home improvement contractors through best-in-class technology, capital and education, so they can build the American Dream for themselves, their families, their teams, and their communities.