Job Description

Job Description

_ ** *WE ARE LOOKING FOR ENROLLMENT ADVOCATES! - This is a Hybrid-Remote position!!!!! Pay-rate: $17.00 / hour.***_

The Re-Enrollment Advocate supports the annual enrollment process for patients accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions. Schedules are flexible. Training is onsite in our call center. Work hours range from 8am to 8pm, Monday through Friday.
patients'

** POSITION RESPONSIBILITIES:**

• Review and process patients' enrollment forms to the Patient Assistance Program (PAP)
• Assist patients on the phone with PAP program enrollment by verifying the pre-screening and qualifying tasks.
• Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process
• Schedule treatments to be sent to the patient or patients healthcare provider
• Support inbound and outbound phone lines for the PAP program
• Communicate daily with patient/authorized representative on eligibility based on PAP criteria and healthcare providers to manage expectations.
• Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturers PAP program.
• Prioritize workload to ensure patients enrollments are processed within specified timeframe
• Explain the PAP program and services to patients, authorized representatives, healthcare providers and physicians office staff.
• Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers.
• Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices.
• Execute day-to-day operations specific to the assigned program(s).
• Maintain patient confidentiality at all times.

** REQUIRED EDUCATION AND EXPERIENCE:**

• High school diploma or equivalent
• Must have proven ability to provide consistently high-quality of service

** PREFERRED EDUCATION AND EXPERIENCE:**

• Experience with insurance and benefit investigations; knowledge of U.S. Private and Government payers
• Two (2) years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field
• Six (6) months of work experience in a call center environment.
• Experience with HIPAA and patient services

** KNOWLEDGE, SKILLS & ABILITIES:**

• Demonstrated empathy and compassion
• Excellent verbal and written communication skills
• Excellent organization skills and detail oriented
• Balance multiple priorities to meet expected response deadlines
• Adaptable, flexible and readily adjust to changing situations
• Ability to work independently and as a member of a team
• Ability to comprehend and apply basic math principles
• Ability to apply logical thinking when evaluating practical problems
• Ability to present information and respond to questions from stakeholders
• Ability to interact with a diverse group
• Ability to listen and demonstrate a high degree of empathy
• Demonstrated computer skills includes Microsoft Word, Excel, and Outlook
• Display tact and diplomacy in response to unfavorable or negative situations
• Demonstrated sensitivity and understanding when speaking with patients
• Demonstrated passion for speaking with people in an outgoing way

** PHYSICAL REQUIREMENTS:**

• Location of job activities 100% inside
• Extensive manual dexterity (keyboarding, mouse, phone)
• Constant use of phone for communication
• Noise and/or vibrations exposure
• Frequently reach (overhead), handle, and feel with hands and arms
• Sit for prolonged periods of time
• Occasionally stoop, kneel, and crouch
• Occasionally lift, carry, and move up to 25 pounds

Company Description

At Team 360 Staffing, we provide customized recruitment and staffing solutions that connect businesses with top talent worldwide. Our expertise spans multiple industries and markets, allowing us to match employers with exceptional candidates who drive success on a global scale.

Why Choose Team 360?

- Speed with Excellence: We deliver highly qualified candidates rapidly, enabling your organization to scale rapidly without compromising on quality.
- Global Reach, Local Expertise: With a robust international network, we connect you with top-tier professionals from around the world, ensuring your business thrives in today’s globalized economy.
- Industry Expertise: From technology and healthcare to manufacturing, finance, and beyond, we specialize in sourcing talent across diverse sectors.
- Personalized Solutions: We take the time to understand your unique business needs and provide tailored staffing strategies to find the perfect fit for your team.

Whether you’re building a local team or expanding globally, Team 360 Staffing is your partner for fast, flexible, and results-driven staffing solutions. Let’s work together to create a workforce that positions your organization for long-term success.

Team 360 Staffing—Connecting Businesses with the BEST Talent!

Company Description

At Team 360 Staffing, we provide customized recruitment and staffing solutions that connect businesses with top talent worldwide. Our expertise spans multiple industries and markets, allowing us to match employers with exceptional candidates who drive success on a global scale.\r\n\r\nWhy Choose Team 360?\r\n\r\n- Speed with Excellence: We deliver highly qualified candidates rapidly, enabling your organization to scale rapidly without compromising on quality.\r\n- Global Reach, Local Expertise: With a robust international network, we connect you with top-tier professionals from around the world, ensuring your business thrives in today’s globalized economy.\r\n- Industry Expertise: From technology and healthcare to manufacturing, finance, and beyond, we specialize in sourcing talent across diverse sectors.\r\n- Personalized Solutions: We take the time to understand your unique business needs and provide tailored staffing strategies to find the perfect fit for your team.\r\n\r\nWhether you’re building a local team or expanding globally, Team 360 Staffing is your partner for fast, flexible, and results-driven staffing solutions. Let’s work together to create a workforce that positions your organization for long-term success.\r\n\r\nTeam 360 Staffing—Connecting Businesses with the BEST Talent!