Enrollment Coordinator

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Adolescent Wellness Academy

Enrollment Coordinator

Miami, FL
Full Time
Paid
  • Responsibilities

    Job Title: Enrollment Coordinator
    Location: Kendall Office | 9350 Sunset Drive, Miami, FL
    Schedule: Primarily in-office with occasional field outreach
    Core Hours: 10:00 AM–6:00 PM (flexibility required)
    Employment Type: Full-Time
    Compensation: $60,000 base + census-based bonus
    Language Requirement: Spanish required

    About the Role

    We're looking for an outgoing, organized, and mission-driven Enrollment Coordinator to serve as a key point of contact for families and referral partners seeking services with Adolescent Wellness Academy. This role is focused on increasing admissions , building community relationships, and supporting families through the pre-enrollment journey. If you're energized by connection, love guiding people through meaningful decisions, and thrive in a fast-paced, mission-oriented setting—this role is for you.

    Key Responsibilities

    • Serve as the primary contact for all new inquiries related to program admission
    • Guide families step-by-step through the enrollment process, from initial inquiry to program start
    • Respond to phone calls, web inquiries, and emails with warmth, clarity, and urgency
    • Provide program overviews, coordinate consultations and tours, and facilitate follow-up communication
    • Build and maintain strong relationships with schools, healthcare providers, therapists, and other referral sources
    • Participate in community outreach efforts to generate new referrals and expand brand awareness
    • Track leads, manage enrollment data, and maintain accurate documentation in admissions systems
    • Collaborate with internal teams to ensure a smooth handoff from inquiry to intake
    • Identify trends in referral sources and report on enrollment activity to the leadership team
    • Provide resources or referrals to families not appropriate for our level of care

    What We're Looking For

    • Bachelor's degree required; Master's degree in Psychology, Social Work, Counseling, Education, or a related field strongly preferred
    • Bilingual in English and Spanish (required)
    • 2+ years of experience in behavioral health admissions, enrollment, customer service, or outreach.
    • Exceptional interpersonal and communication skills—you can connect with people quickly and build trust with ease
    • Detail-oriented with strong organizational and follow-up abilities
    • Confident in presenting services and representing our brand in the community
    • Self-starter with a professional demeanor and a passion for helping families navigate mental health resources
    • Familiarity with adolescent behavioral health or prior experience working with similar treatment programs

    Why Join Us?

    At Adolescent Wellness Academy, we believe in creating an environment that is both supportive and transformative—for the youth we serve and the professionals on our team. As an Enrollment Coordinator, you'll be at the heart of our mission , helping families access life-changing care and ensuring every connection feels personal, thoughtful, and informed.