Job Description

The Enterprise IT Support Analyst, L1 is a key member of Versant Media’s Enterprise IT Operations group, serving as the first point of contact for employees and partners requiring IT support. This role provides assistance both in-person (onsite), and through the help line, resolving a high percentage of issues at first contact. Success in this position requires strong technical expertise, proactive problem-solving skills, and a commitment to delivering exceptional customer service. The Analyst will handle a wide range of support requests across the Versant IT landscape, escalating complex issues when necessary while maintaining ownership and communication. This is a hands-on, customer-facing role where professionalism, responsiveness, and technical agility are essential to exceeding service expectations.

YOUR DAY TO DAY :

· Provide support to customers via Phone, Chat, In Person, (Onsite and TechBar)

· Break Fix support for IT issues

· Fulfill or triage customer requests

· Deliver exceptional customer service

· Understand Team targets and deliver to them

Qualifications

REQUIREMENTS / QUALIFICATIONS:

· Experience with common technologies including Windows, Mac OSX, Office 365, Active Directory, mobile device management, etc.

· Relevant IT Support Experience

· Awareness of ITIL fundamentals

· Relevant experience in performing and managing clearly defined SLA targets

· Passionate about technology

· Ability to work onsite four to five days per week

· Candidates will also require an environment suitable for working from home part-time (i.e., a quiet work area with minimal distractions and a strong, consistent internet connection)

WHO WE’RE LOOKING FOR:

· Someone who genuinely puts their customer first

· A team player who acts in the interest of all

· A passionate and motivated individual

· Someone with a flexible schedule that can cover later shifts, weekends or holidays when needed

Additional Information

This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary: $62,000 - $75,000

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.