Job Description
Provides focused and deep support to channel customers. “Owns” 80 customer assignments, and works with Customer, Sales, Distribution, IT and other key internal teams to keep up to date with changing customer needs.
Responsible for order maintenance for orders submitted via EDI and web portal and manual entry of orders for key 80 customers. Works closely with Sales and other internal teams to maximize customer support and communication, and to assist in planning of key projects affecting assigned customer/s. Identifies account-specific improvement opportunities and assists in implementation.
Assists in providing backup for other similar customers. Able to handle ‘escalated’ customer concerns, communications which may be non-routine, deviate from standard screens, scripts and processes
** Primary Responsibilities:**
Order Management
Customer Satisfaction Support
Customer Management / Support
** Competencies:**
Qualifications
Additional Information
** Work Environment:**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Most time will be spent in an office environment. Occasionally the employee may be required to spend time in manufacturing and construction sites. Certain personal protective equipment is required when in the manufacturing areas and construction sites.
** Physical Demands:**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
ITW is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
All your information will be kept confidential according to EEO guidelines.
We do not accept unsolicited resumes. To be considered an applicant, please apply online to a specific job posting.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please click here for information on how to contact us directly.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.