Job Description

Integres is seeking an Enterprise Infrastructure Support Specialist to deliver high-level technical support across a hybrid enterprise environment. This role will manage and maintain Hybrid Azure Active Directory (Hybrid AAD), Microsoft Intune Mobile Device Management (MDM), and the agency’s end-user computing infrastructure. The specialist will also provide limited server-related support, ensuring secure, stable, and efficient IT operations for the organization.

Hybrid Azure Active Directory Administration

• Manage and maintain Hybrid AAD, including Azure AD Connect synchronization.

• Oversee identity and access management across on-premises and cloud environments.

• Implement and support Conditional Access, MFA, and RBAC configurations.

Microsoft Intune / MDM Support

• Configure, deploy, and manage mobile devices and applications via Microsoft Intune.

• Apply and enforce device compliance and configuration policies.

• Provide Tier II/III support for Intune-managed desktops and mobile endpoints.

Desktop Infrastructure Support

• Troubleshoot and resolve advanced issues with Windows 10/11, profiles, and applications.

• Deploy and maintain Windows Autopilot and Endpoint Manager solutions.

• Manage hardware/software inventory, patching, and vulnerability remediation.

Basic Server Support

• Provide Tier I/II assistance for file shares, print services, and network-related issues.

• Monitor server health, backups, and resource usage with server administration teams.

• Support basic AD GPO, DHCP/DNS, and file system changes.

Documentation & Reporting

• Maintain clear and updated technical documentation.

• Prepare regular status reports on system health, incidents, and project updates.

• Recommend improvements to enhance performance, reliability, and security.

Qualifications

• Proven experience in enterprise IT infrastructure support.

• Strong knowledge of Hybrid Azure AD, Microsoft Intune, and Windows desktop environments.

• Familiarity with Windows Server fundamentals, Active Directory, Group Policy, and networking basics.

• Excellent troubleshooting skills with a methodical, problem-solving approach.

• Strong communication skills and ability to document processes effectively.

Additional Information

Integres offers competitive salaries bolstered by a comprehensive benefits package, which provides safety and security for our employees and their families. Our generous benefits package includes

• Healthcare and Insurance: medical, dental, vision, short- and long-term disability protection, basic life, and AD&D insurance
• 401(k) Savings Plan
• Accrued Paid Time Off (PTO)
• Employee Recognition and Rewards
• Employee Referral Bonuses

Integres is an equal opportunity affirmative-action employer. We encourage Minority/Female/Protected Veteran/Disabled applicants to apply. Integres, LLC proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime, or Campaign Badge Veteran, Armed Forces services Medal, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.