Job Description:

The Enterprise Process Strategist plays a pivotal role in shaping how the company operates and grows. This senior-level position is responsible for analyzing, designing, and optimizing end-of-end business processes across the enterprise. The ideal candidate will combine deep analytical expertise with a bold, innovative mindset; reimagining how work gets done to drive efficiency, scalability, and customer value.

Job Responsibilities:

• Work closely with department heads, process owners, and frontline team members to deeply understand how work is executed and where innovation can make the biggest impact.
• Map and document all core business processes across departments to establish a comprehensive understanding of current-state operations.
• Identify inefficiencies, redundancies, and gaps, and recommend redesigns that deliver measurable performance improvements.
• Lead cross-functional initiatives to implement improvements and foster a culture of continuous innovation and accountability.
• Serve as an internal consultant and subject matter expert for Lean Six Sigma and process excellence methodologies.
• Partner with technology, data, and operations teams to explore automation and digital solutions that enable process transformation.
• Engage regularly with department leaders, process owners, and frontline team members to understand current workflows and pain points.
• Conduct process analyses using data, observation, and interviews to identify inefficiencies and improvement opportunities.
• Develop clear documentation, process maps, and visual models to communicate findings and recommendations.
• Prepare and deliver concise executive summaries and presentations that translate operational insights into strategic actions.
• Coordinate cross-functional project activities, monitor progress, and ensure timely completion of deliverables.
• Partner with technology, data, and operations teams to evaluate tools and systems that support automation and efficiency.
• Maintain visibility into active initiatives, track performance metrics, and provide regular updates to leadership.

Qualifications:

• Bachelor’s or Master’s degree in Business, Operations, or a related field is highly preferred.
• Lean Six Sigma Black Belt certification required.
• 5+ years of experience in process improvement, business process management, or operational strategy.
• Proven success leading large-scale, cross-functional initiatives without direct authority.
• Strong proficiency in process mapping, data analysis, and performance measurement tools.
• Demonstrated ability to synthesize complex information and present it to both operational and executive audiences.
• Experience in residential construction or home services is helpful but not required.