Job Description

Description: pay rate to the worker xxxx We are heavy on customer support, analytical thinking and good verbal and written skills to communicate complex issues. Must have some collections exp., good with Excel and local to San Diego area. Essential Functions Primary responsibilities include monitoring accounts receivable balances; perform collection functions on assigned account; resolve customer disputes related to non-payment; conduct payment negotiation. Escalates accounts as necessary. Works closely with Account Executives (Sales), Contracts, Recon/Database, Field Service, Cash Applications teams to identify and resolve issues affecting timely payment. Ability to review contractual terms and communicate those with customers and internal teams to help resolve discrepancies and obtain payment. Ability to multi-task. Excellent analytical/reasoning skills Attention to detail. Good verbal/written communication skills. Ability to work both independently and part of a team. Specific Duties, Activities, and Responsibilities

1. Collect customer payments in accordance with payment due dates
2. Identify issues attributing to account delinquency
3. Perform reconciliations as necessary
4. Review and monitor assigned accounts and all applicable collections reports
5. Provide timely follow up on payment arrangements
6. Maintain required level of documentation on collection efforts
7. Escalate delinquent accounts as per the Escalation Protocol
8. Complete all reports on delinquent accounts by the established deadlines
9. Analytical thinking
10. Ability to prioritize work in consideration of deadlines
11. Intermediate excel skills *** Please note we are looking specifically for local candidates.: Job is based in San Diego and that this is an onsite/in person job. While we are working remotely for now, all candidates should understand that they can be called back to the San Diego office as soon as it’s safe to resume.