Job Description

 WE ARE CURRENTLY SEEKING AN EXPERIENCED AND MOTIVATED SERVICE MANAGER FOR OUR HVAC SERVICE COMPANY. THE HVAC (HEATING, VENTILATION, AND AIR CONDITIONING) SERVICE MANAGER LEADS STAFF MEMBERS WHO INSTALL, REPAIR, AND MAINTAIN HEATING AND AIR CONDITIONING SYSTEMS IN BOTH RESIDENTIAL AND COMMERCIAL BUILDINGS. THIS MANAGER ROUTINELY WORKS DIRECTLY WITH SERVICE AND INSTALL TECHNICIANS, DISPATCH PERSONNEL AND OTHER MANAGERS TO ENSURE CUSTOMER SATISFACTION, WHILE MEETING DEPARTMENTAL GOALS AND OBJECTIVES. PRESENTING THEM SELF AS A SENIOR COMPANY REPRESENTATIVE, THE HVAC SERVICE MANAGER OFTEN COMMUNICATES DIRECTLY WITH CUSTOMERS, VENDORS, AND SUPPLIERS TO ENSURE ACCURATE COMMUNICATION OF JOB OR PROJECT STATUS AND REQUIREMENTS.

THIS IS A FULL TIME DIRECT HIRE POSITION.

MINIMUM JOB REQUIREMENTS:

· Excellent customer service skills

· At least five years HVAC Management related experience preferred

· Exhibit an in-depth knowledge and understanding of HVAC systems

· Possess HVAC technical knowledge and the ability to use resources at hand to find solutions

· Excellent leadership skills to enhance team productivity and standards of work produced

· Excellent verbal and written communication skills, and strong conflict management skills

· Detail oriented and highly organized with the ability to handle multiple tasks and assignments

· Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and general software navigation. Ability to work out in the field via laptop/tablet as needed.

· Professional appearance is a must

· Valid driver’s license with a clean driving record and background

· Ability and willingness to work and take calls after hours as needed

PRINCIPLE RESPONSIBILITIES/DUTIES:

· Provides technical support for HVAC technicians to meet service demands and customers’ expectations

· Manage, develop, and lead HVAC service staff by recruiting, interviewing, hiring, training, and reviewing the performance of all staff employees.

· Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, service, installation, start-up, and other duties

· Reviews technicians’ work to ensure quality meets established standards, techniques, and safety requirements; makes recommendations as requirements to improve quality and productivity

· Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions

· Reviews work orders and repair recommendations for accuracy and makes changes as needed

· Specifies and makes sure that required parts for projects are ordered in timely fashion to ensure work deadlines are met

· Ensures that all company/department policies are being followed by all HVAC technicians

· Keeps current with latest factory OEM training on current products, coordinates HVAC technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipment

· Assists in estimating and generating bids for contract projects

· Manages larger installation, start-up, and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner

Company Description

Enterprise Staffing is a locally owned company that puts the employee first.