Enterprise Support Claims Coordinator

C

Covenant Logistics

Enterprise Support Claims Coordinator

Chattanooga, TN
Full Time
Paid
  • Responsibilities

    Schedule for this position is M-F 8PM-5AM

    The Enterprise Support Claims Coordinator will provide accident and incident responses for the enterprise when company personnel and/or assets are involved. The role is also responsible for ensuring hazmat and security shipments are dispatched and transported in compliance with both internal company policies and governmental requirements.

    Responsibilities

    • Perform claim intake for incidents/accidents involving Enterprise Personnel and Assets (includes proper documentation of claims and supporting documents within internal systems)
    • Adhere to Enterprise Accident Response Policies and Procedures (including Workers Compensation)
    • Ensure Department of Transportation Post Accident Drug and Alcohol Screening (DOT/BAT) is completed in accordance with Federal DOT and Company Requirements
    • Complete Security Briefings for High Value Shipments and ensure proper monitoring and tracking during transit
    • Provide support functions associated with the dispatching of Hazardous Material Shipments including verbal briefings, proper shipment paperwork, and any permits required for transit by government agencies
    • Maintain strong partnership and communication with other departments (operations, safety, driver support, warehouse) via email and phone
    • Assist with on-going personnel training and training of new team members
    • Be involved in highly sensitive and complex incidents/accidents that require high level of confidentiality and professionalism
    • Work overtime when needed to support the team and Enterprise

    Knowledge, Skills, and Abilities

    • Ability and desire to work in multi-task fast paced environment
    • Detail oriented and self-motivated (can work alone if required)
    • ⁠Ability to work with complex, sensitive, and stressful incidents.
    • Understanding and/or knowledge of government regulations applicable to the transportation industry
    • Good interpersonal skills
    • Excellent communication (verbal/written)
    • Ability to work with situations requiring confidentiality
    • Flexibility to work different shift schedules when needed
    • Proficient in Microsoft Office Suite

    Education/Experience

    • Bachelor’s Degree or equivalent work experience required
    • Experience working in a high-volume call center preferred
    • Ability to communicate verbally and in writing in Spanish preferred
    • Experience working with Risk Management Information Systems (RMIS) preferred

    Competitive Compensation

    We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

    • Pay Range: $19.23-$29.87
    • Pay Grade: 6
    • 401(k) Match: Build your future with our generous company match.
    • Serious Health Condition Pay: Financial protection when it matters most.

    Robust Health & Wellness Benefits

    Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

    • Medical, Dental & Vision Insurance
    • Telemedicine Access
    • Company-Paid Short & Long-Term Disability Coverage
    • Health Savings Account (HSA)
    • Company-Paid Life Insurance

    Time to Recharge

    We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

    • Generous Paid Time Off (PTO)
    • Paid Company Holidays
    • Time off to Volunteer

    Culture-Driven Perks

    We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

    • Casual Dress Code: Dress for your day.
    • Tuition Reimbursement: Advance your education with financial support.
    • Employee Discount Program: Exclusive savings on everyday essentials and more.
    • Dependent Care Flexible Spending Account (DFSA)
    • Adoption Assistance: Meaningful support for growing families.
    • Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
    • Pet Insurance: To protect your furry family members

    Covenant Logistics is an Equal Opportunity Employer

    Disability/Veteran

    VEVRAA Federal Contractor