Job Description

This role reports to the Sr. Product Manager of Entertainment and is responsible for overseeing, developing, and leading the strategic and tactical functions in the EBG Travel / Entertainment vertical and for our internal systems to support operations.

The Product Manager will understand the marketplace, the customer requirements and will collaborate closely with technology, marketing, and cross-functional stakeholders to own the full lifecycle of defining the detailed product requirements and functional specifications.  The Product Manager also owns the communication around their functional area to the software development teams and follow issues through to go-live and beyond to measure the success of the product.

The Product Manager will be highly analytical and requires very good communication and influencing skills to support and sell ideas and priority throughout the organization.  The Product Manager owns their functional area and is the expert in that area ensuring it supports the EBG business needs and requirements as aligned with our business strategies. 

The Product Manager will participate in user testing programs, gather and implement customer feedback, utilize and apply data to make decisions about the products.

This position can be based in any our office locations including: 

Orlando, New York City, NY, Austin, TX, or Aventura, FL (Miami). 

DUTIES AND RESPONSIBILITIES

• Be a product owner for the EBG Travel / Entertainment Vertical or for EBG internal technical platforms
• Manage new product API integrations
• Support changes to existing API integrations
• Define and execute against a product roadmap, working in close collaboration with the cross departmental stakeholders
• Write user stories, feature tickets, product and functional requirements documentation
• Ensure that business requirements are understood, considered and properly documented captured in all product documentation and initiatives
• Manage user story and project prioritization
• Act as the customer voice and advocate internally for the customer
• Serve as the main point of contact and primary interface between development, design, UX, marketing, project mgmt. and key stakeholders on product needs, status, milestones and red flags
• Develop processes and collaborate with the Digital Strategy & Experience team to gather and incorporate customer feedback into the development of customer experience on the EBG products
• Utilize analytics and data to make decisions and to report on product performance and KPIs
• Communicate status, develop efficacy reports and make recommendations on product enhancements and optimizations
• Lead vendor evaluations and make recommendations on external product solutions

Qualifications

• Bachelor's Degree and 5 years of business experience, or equivalent combination of education and experience
• 2+ years of product management experience
• Superior Communication, Organizational and Interpersonal Skills
• Experience working with software products in an ecommerce organization or product management role
• E-commerce experiences with demonstrated understanding of the user journey through the funnel
• Experience with session replay tools
• Understanding of the concepts of A/B Testing for optimization of customer experiences
• Ability to think strategically and execute methodically
• Solution oriented, with the ability to think critically and creatively and to articulate complex ideas in a clear and concise manner, tailored for specific audiences
• Ability to work in a fast-paced environment involving frequent prioritization changes requiring skill in supporting multiple concurrent projects/initiatives
• Understanding of and experience with wireframes and other user experience tools/methodologies, analytics, a/b testing, search engine optimization, content

We are looking for people who understand the Travel and Entertainment industry for the types of products we sell, therefore a background in any of the following is very beneficial – Seated Events, Ticketing, Hotels, Car, Air, Cruise, Secondary Ticket Market management, email and newsletters, websites, mobile, video and databases.

Additional Information

Entertainment Benefits Group offers outstanding employee benefits including:

• Medical, Dental & Vision
• 401k Match
• Short Term Disability, Long Term Disability (Company Paid)
• Basic Life and AD&D (Company Paid)
• Additional Voluntary Benefits (additional life, legal, critical care, and more)
• Flexible Work Arrangements
• 3 Weeks of PTO + 5 Personal Days
• Paid Holiday Break from Christmas to New Year
• Paid Holidays
• Fitness Centers (location dependent)
• Annual Day of Giving
• Company Bonus Program
• Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!