Job Description

We are looking for a Learning and Development Manager with a twist.  This role will not only support the organizations L&D needs, but also be responsible for creating and coordinating the onboarding and continuing education program for our affiliate licensee properties around the world.

This is a unique opportunity for a seasoned L&D and instructional design professional to build a learning program from the ground up.

The Learning and Development (L&D) Manager assesses property-wide learning developmental needs to drive training initiatives and identifies and arranges suitable training solutions for our team, venue and licensee partners. 

Acting as the talent advisor for Entrepreneur Resorts, this role is responsible for creating the people development strategies that will ensure that all team members and affiliate teams have the skills, knowledge and development opportunities required to help the organization achieve its vision and mission.

This position actively defines, develops and implements creative and effective methods to educate, enhance and recognize performance as well as create career development pathways for internal team members.

In addition, this role evaluates effectiveness through performance metrics and measures the impact of these key performance indicators. It is essential that these KPIs align with our strategic business objectives and help achieve the agreed level of excellence for all methods of training and education delivery.

The L&D Manager will have outstanding written, verbal and interpersonal communications skills and is expected to be a strategic thinker. They will be innovative, strong decision makers and outstanding facilitators of learning and change.

The successful candidate will work across many departments/locations to bring the team up to speed in both their specific vertical, and the overall needs of the property / company. Your responsibilities shall include identifying training needs based on skills gap analysis, developing group and individual learning programs and courses and managing the overall training budget. 

The L&D Manager should be passionate about education and have solid experience leading and organizing training and designing the lifelong learning/training curriculum. Ultimately, you will help us develop our teams’ skills in order to improve quality of work, productivity and retention.

KEY DUTIES AND RESPONSIBILITIES:

• Identify and assess the training and development needs of the organization through job analysis, career pathways and consultation with managers.
• Use performance reviews and skills gap analyses to identify training needs per department, team and individual
• Develop individualized and group training programs that address specific business needs. Create a digital learning platform as part of the Digital Transformation Strategy.
• Innovate and manage all succession planning, internal promotions and new hires using smart recruiters to build talent profiles as our talent pipeline. Use these technologies to monitor the number of vacant positions, number of training sessions completed etc.
• Implement coaching sessions and mentorship programs to establish a culture of continuous learning using or adapting Genius Group products wherever possible.
• Develop training manuals that target tangible results. Implement effective and purposeful training methods and tools, both online and in person sessions.
• Effectively manage the training budget at property level in conjunction with the General Manager and group wide in conjunction with the COO.
• Evaluate organizational performance to ensure that training is meeting our business needs. Assess each team members’ skills, performance and productivity to identify areas of improvement.
• Drive brand values and philosophy through all training and development activities. Effectively communicate with team members, trainers and management.
• Create a curriculum to facilitate strategic training based on the organization goals.
• Select and manage resources, including working with both internal teams and training partners to develop and deliver industry leading training content.
• Keep abreast of training trends, developments and best practices, specifically in the hospitality industry. 
• Create training schedules for all locations and departments, track and create reports on outcomes of all training and maintain training records for the company.
• Onboard and train new hires on company vision, mission, policies and procedures and use the best training methods for a specific purpose or audience.
• Gather and evaluate information from team and management on previous training to identify weaknesses and areas that need additional training.
• Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.
• Market company training opportunities to team and provide information on benefits to encourage participation. Inform teams on scheduled training and track their progress.
• Recommend new training methods (including e-learning courses and game-based platforms increasing teams’ engagement with learning sessions.

Qualifications

• 5-7 years of learning and development experience including developing, implementing and delivering training, preferably in the hospitality industry.

• Strong consultative approach.

• Measuring and evaluating impact experience.

• Excellent written, verbal and interpersonal communication skills.

• Excellent leadership and motivational skills.

• Good collaboration and teamwork skills.

• Excellent decision making skills.

PREFERRED REQUIREMENTS

• Bachelor’s degree, preferably in Learning Management, Instructional Design, Human
• Resource Development, Education, Organizational Psychology or a related field.
• Hospitality Training Experience.
• Strategic and creative mindset, Critical thinker with innovative problem solving skills.
• Superb track record in developing and executing successful training programs.
• Highly computer literate with proficiency in related business and communication tools.
• Familiar with traditional and modern training processes (including workshops, simulations, e-learning and coaching).
• Fantastic organizational and time management skills.
• Strong writing and record keeping ability for reports and training manuals

Additional Information

All your information will be kept confidential according to EEO guidelines.

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.

Genius Group is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. 

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