Job Description

Boundless Promotions is an outsourced marketing and sales agency looking for a full-time Entry Level Customer Service Representative to join our office on a permanent basis.

You will work with our Marketing and Sales Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers directly across our client portfolio.

This role offers you the opportunity to work in a national firm that offers excellent career progression.

ESSENTIAL SKILLS:

• Clear verbal communication skills

• 1+ years of prior experience is in customer service, sales or related fields dealing with the general public is an asset preferred

• Strong relationship management skills

• Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible

• Business acumen in the marketing and client relations field is preferred

• Must understand and comply with applicable regulations and standard operational procedures

• Must ensure that all sales transactions are executed properly and meet compliance guidelines

CORE RESPONSIBILITIES:

• Provide high-quality service to each of our clients directly

• Maintain client confidentiality at all times

• Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational and Sales Procedures

• Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers and product specialists

• Communicates clearly with staff in a timely and professional manner

• Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client

• Verify and maintain data quality to improve customer retention and sales revenue

IF YOUR BACKGROUND EXPERIENCE AND SKILL SET MEET THE REQUIREMENTS FOR OUR CUSTOMER SERVICE REPRESENTATIVE, APPLY TODAY!

THIS ROLE INVOLVES THE SELLING OF PRODUCTS AND/OR SERVICES (COMMISSION BASED)