Job Description

As an Operations Support and Customer Service Representative, you help create the energy and excitement surrounding our clients’ products, by providing innovative solutions to guide customers to the right choice. We are dedicated to providing quality customer service that is unmatched by our competitors. It starts with you discovering customers’ needs. And with the support of your team members, you match those needs with the right products. Every interaction is an opportunity to create a loyal and happy customer.

KEY QUALIFICATIONS:

• Tech savvy, proficient in Windows and MacOS
• Dedicated to providing excellent customer experience
• Strong communication and interpersonal skills
• Organized and detail oriented

DESCRIPTION:

As an Operations Support and Customer Service Representative, you’ll be responsible for attending to customer needs, while providing innovative solutions. Our associates are the initial face of our team and determine the in-store experience. Operations Support and Customer Service Representative's guide customers to the most suitable choice, suggest premium options and help with new product setup. Our associates are up to date on the latest news in technology and social media. Success with our firm is measured as a combination of team and individual goals. Our ideal candidates will be both great team players and team leaders.

ADDITIONAL REQUIREMENTS:

• Aid customers by applying critical thinking to troubleshoot routine problems
• Enter customer data and update pre-existing customer accounts
• Drive sales by suggesting compatible products, services, and add-ons
• Provide knowledgeable responses to consumer inquiries
• Become well versed in compliance guidelines
• Open to a flexible work schedule
• Should have 1+ years of retail, customer service or hospitality experience preferred, but not required
• Candidates must be over eighteen years of age and eligible to work in the United States

If you’d like to start a long term career with our team, submit your application today for immediate consideration!

Candidates with the following experinace are encouraged to apply:

Business Operations, Labor and Development Operations, Recruiting Operations, Field Operations Manager, Talent Acquisition Operations, Customer Acquisition, Customer Development, Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate

Company Description

we celebrate the diverse accomplishments of our associates just like how we celebrate a personal achievement. We acknowledge that our cohorts are the reason that we have an edge over the competition; we go out of our way to help our colleagues get adjusted to our workplace.