Government Community Outreach Associate
Job Description
FUNDAMENTAL COMPONENTS:
Identifies potential resources and initiates collaboration with providers to improve member outcomes
Makes outbound calls to members to provide assistance in obtaining services
Facilitates sales process for program members
Develops and distributes educational information to members and providers in accordance with the outreach program
Assists in the development and standardization of outreach documentation and manages the data flow process to complete company documentation
Documents member participation in outreach activities
May develop and maintain member incentive programs to support company initiatives
May identify opportunities to partner with community organizations on special events and presentation
Records and documents all member and provider outreach activity
Performs other duties as required
BACKGROUND/EXPERIENCE:
Minimum 1 year recent and related marketing, outreach, and/or quality management experience
Previous experience working in a call center environment preferred
Ability to work independently
Ability to use standard corporate software packages and corporate applications
EDUCATION:
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent combination of education and experience.
GUARANTEED BASE PAY + COMPETITIVE BONUS STRUCTURE
PLEASE NOTE - THIS POSITION INCLUDES IN-PERSON SALES (BASE PAY) AND CUSTOMER SERVICE