Job Description

The Entry Level Customer Service Assistant will support daily customer interactions, ensuring clients receive high-quality assistance and timely solutions. This role is ideal for individuals looking to begin a professional career in customer relations while developing strong communication, problem-solving, and organizational skills. You will play an essential role in maintaining exceptional service standards and promoting a positive experience for every customer.

Responsibilities

• Assist customers by responding to inquiries, providing information, and offering solutions in a professional manner.

• Maintain accurate records of customer communications, service requests, and follow-up actions.

• Collaborate with internal teams to ensure timely resolution of customer needs.

• Support administrative tasks such as scheduling, data entry, and documentation.

• Contribute to a client-focused environment by upholding company service protocols and communication guidelines.

• Identify opportunities to improve service processes and enhance customer satisfaction.

Qualifications

• Strong communication and active listening skills.

• Professional attitude with the ability to handle customer interactions confidently and respectfully.

• Strong organization and multitasking abilities.

• Problem-solving mindset and willingness to learn new skills.

• Ability to work effectively both independently and within a team.

• Must be legally authorized to work in the United States.

Additional Information

• Competitive annual salary of $47,000 – $51,000.

• Clear growth and advancement opportunities within GG Media.

• Skill-building experience in customer relations, communication, and operations.

• Supportive and professional work environment.

• Job Type: Full-time, on-site role in Fort Worth, TX.