Locations : Minneapolis, MN (1624 New Brighton Blvd. Minneapolis,MN 55413 )
New Brighton, MN (711 5th St SW, suite 400, New Brighton,MN 55112)
Job Type : Full-Time & Part-Time
Are you tech-savvy, hands-on, and ready to launch your IT career? Gophermods is hiring Entry-Level IT Technicians for our device repair and customer support teams. We offer paid, hands-on training and a clear path toward industry certifications like CompTIA A+, Network+, and Security+—no prior experience required.
We provide on-the-job training, tools, and mentorship to help you succeed in the fast-growing field of electronics repair and IT support.
As an IT Repair Technician, you may:
Diagnose and repair smartphones, tablets, laptops, and gaming consoles (training provided)
Deliver outstanding customer service and tech support in person, via phone, and over email
Perform troubleshooting and follow repair procedures and safety protocols
Maintain accurate documentation and case notes in our repair systems
Support education and business clients with device preparation and bulk repair projects
Keep your workspace clean and organized and contribute to store operations
Collaborate with team members to improve repair processes and workflows
In your first year, you'll receive:
1-on-1 training with experienced repair specialists
Ongoing mentorship and performance reviews
Hands-on experience with a wide range of Apple devices and other consumer tech
Eligibility to complete CompTIA A+, Network+, and Security+
We're looking for individuals who are:
Passionate about technology and eager to learn new skills
Reliable, detail-oriented, and organized
Excellent communicators with strong interpersonal skills
Able to lift up to 30 lbs and perform manual repair work (standing, fine motor skills)
Comfortable working in a fast-paced, team-based environment
Available Monday to Friday, with flexibility in schedule
No prior tech repair experience is required. Retail, customer service, or tech support experience is a plus.
Starting Pay : $16–$21 per hour, based on experience
Bonuses : Performance-based bonuses & commissions
Annual Raises : Up to 8% increases based on performance
Paid Time Off (PTO) : Two weeks paid vacation per year + Two week of unpaid time off per year
Health Benefits : Medical, dental, and vision insurance (50% employer-covered)
401(k) : Retirement plan with 4% employer match
Disability Insurance : Short- and long-term coverage included
Flexible Scheduling : No nights or weekends
Professional Development : Career growth, internal promotions, and leadership training
Whether you're starting fresh or switching careers, we'll help you build valuable, marketable tech skills from day one. Join a team where you'll be supported, challenged, and appreciated.
Click Apply Now to begin your journey at Gophermods!