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Customer Service Representative

Environmental Resource Recovery Inc.

Customer Service Representative

San Jose, CA
Full Time
Paid
  • Responsibilities

    Job Description

    As a Customer Service Representative, you will be a key member in providing service information and resolve any emerging problems that our customer accounts may face. You will be responsible for

    Responsibilities include but not limited to:

    • Answer incoming customer calls regarding order placement, billing issues, product problems, service questions and general customer concerns/complaints via phone, email and/or social media
    • Maintain a high level of professionalism with clients and working to establish a positive rapport with every caller
    • Ensure customer information is updated in the customer database at all times
    • Work with the management team to stay up to date on product knowledge and company policies
    • Maintain the accuracy of Valley’s reputation as an excellent customer service based organization by problem solving and turning frustrated clients into lifetime customers

    Basic Qualifications

    • Attention to detail and high level of accuracy
    • Positive attitude and ability to thrive in a fast paced environment
    • Demonstrated patience and professionalism with all customer interactions
    • Problem Solving skills
    • Demonstrated willingness to learn
    • Computer knowledge and efficiency, including basic understanding of Microsoft Excel and Word
    • Demonstrated strong time management and organizational skills
    • Ability to maintain discretion and confidentiality at all times
    • Ability to perform basic mathematical calculations

     

    Preferred Qualifications

    • Must pass a background check and drug screen
    • Spanish speaking

     

    Valley Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity, or age.

    Company Description

    Environmental Resource Recovery is a family-owned residential and commercial construction solutions provider, conveniently located in the heart of downtown San Jose. It consists of two divisions: Valley Recycling - Transfer station and Valley Services - rentals(toilets, fencing, and dumpsters). At Environmental Resource Recovery you won’t just have a job, but you will be a part of an amazing team that is contributing to the growth of Silicon Valley. By joining the Valley Team you will become a member of the family.