Job Description

We are seeking a Customer Service Representative with call center experience to help Envoy users through any app challenges they may be facing. Candidates should be hungry to learn new things, love dynamic and fast paced environments and want to support our community members, but most importantly want to provide world class customer service!

Envoy is open 24 hours a day, 7 days a week so flexibility is a must! We generally schedule associates Mon – Fri: between 7 PM and 8 AM and on the weekends.

REQUIRED BACKGROUND OF CANDIDATES:

• Education: High school Diploma, Bachelor's Degree preferred
• Experience: 1-2 years experience in Call Center and/or other Customer Service, preferably with a technology company.

REQUIREMENTS & SKILLS:

• Bilingual (English & Spanish) is a major plus!
• Previous experience working with the following customer service tools is a plus: Aircall, Intercom
• Experience with Excel/ Google Sheets preferred
• Experience working on a PC or Mac
• Exceptional computer skills
• High attention to detail
• The ability to multi-task and stay organized
• A friendly and professional demeanor
• Critical thinking and problem solving skills
• Great communication skills and experience working on a team
• Ability to work quickly under pressure

RESPONSIBILITIES AND DUTIES:

• Answer customer service line via Aircall during scheduled shifts
• Help set up and manage interactive voice response commands (IVR) via Aircall
• Resolve customer service issues using multiple systems and tools, such as Intercom to respond to customer service questions via online chat room
• Use excellent verbal and written communication skills to assist customers with their requests in a timely manner by looking up customer accounts and vehicle information in the company’s back-end system
• Keep an active & accurate log of issues and resolutions
• Help produce issue & resolution reports
• Help draft CS scripts when required
• Manage paperwork and occasionally provide other administrative support to Operations

Company Description

Envoy is a cutting edge and rapidly growing startup company that is part of the new mobility revolution. We provide on-demand electric vehicle shared mobility solutions for use by real estate residents and tenants. Our stylish fleet is parked at garages and parking lots for apartment complexes, office buildings and hotels across Los Angeles and is launching soon in Sacramento and San Francisco. Our shared electric vehicles decrease the need for wasteful parking spaces and reduce green house gas emissions. Come be part of the revolution!!