Job Description

Qualifications:

• High School Diploma or equivalent
• Minimum of 1 year professional level work experience
• Previous experience in a client service oriented field preferred
• Willingness and ability to learn new skills

Job Summary:

• Provide mail, distribution, copy, printing, hospitality, reception, file, or other services defined or outlined in EPIQ’s service agreement with client
• Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy
• Maintain a positive team-player mentality
• Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc
• Deliver on service commitments in a timely and accurate manner
• Invest proper effort and QC approach to deliver highest quality work and service

Responsibilities::

• Sort, distribute and meter US mail with knowledge of current postal rates
• Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to EPIQ’s standards
• Accurately produce copy, print and scan projects in accordance to verbal and written instructions
• Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects
• Provide excellent client service as the coordinator of the clients’ conference rooms, common areas and kitchens
• Ensure clients requests for the set-up and use of meeting rooms are handed accurately and proactively
• Place orders for food and beverages for use during meetings as assigned
• Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use
• Organize and distribute client kitchen supplies
• Maintain inventory control and order supplies as needed
• Perform cleaning, dusting and other incidental tasks as assigned
• Provide excellent client service as the first line of contact with the client
• Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area
• Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center

Company Description

We are a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies—helping them streamline the administration of business operations, class action and mass tort, court reporting, eDiscovery, regulatory, compliance, restructuring, and bankruptcy matters.