Job Description

Here is your chance to become part of a team with a growing and vibrant locally owned company! Founded by a local dermatologist, Episciences, Inc. is the exclusive manufacturer and distributor of Epionce, the award winning, global medical skin care brand. Recently voted as one of the “Best Places to Work in Idaho” due to our family oriented culture and great perks, Episciences, Inc. leads the way with an excellent compensation and benefits package.

Our comprehensive benefits package includes not only 100% employer paid medical insurance, but deductible reimbursements too. Plus dental, vision and life insurance policies along with a company-match retirement plan. Oh, and we don’t make you work on holidays… but we still pay you for them! With our family friendly hours and no seasonal layoffs, scheduling your life around your work is a breeze. Did we mention free Epionce skin care?

If you are an ambitious, honest, reliable and detail oriented person looking for a full time, day shift, Monday through Friday place to start a career with strong potential for advancement, please apply today, we can’t wait to meet you!

Job Description Summary:

The Customer Service Specialist serves in a role which is a personal extension and touchpoint of the Epionce brand to the end consumer and Epionce Professional Partners. The customer-centric Customer Service Specialist is focused on insuring an outstanding overall customer experience for anyone who is connecting with the Corporate Office. The Customer Service Specialist will be responsible for taking and processing orders from the end consumer and Epionce Professional Partners, and providing administrative support. This is considered an entry-level position with room to grow!

Position Responsibilities:

• Appropriately, efficiently and professionally handle customer requests by phone and e-mail.
• Greet and log visitors coming into the corporate office.
• Process orders correctly and efficiently.
• Provide administrative support.
• Responsible for knowledge of all Epionce products and systems.
• Responsible for the maintenance, in good order, of all files assigned to these functions.

Minimum Requirements:

• Capable of working in a fast paced environment with a friendly attitude
• Proficiency in Outlook, Word and Excel required
• Proven ability to exceed customer expectations
• Strong analytical, verbal/written communication and problem solving skills
• Well organized and detail oriented
• Positive and self-motivated
• Excellent interpersonal and communication skills
• Proficiency in SalesPad preferred

Benefits

• Competitive wages
• Full time position during normal business hours Monday – Friday
• Company-paid medical, dental, vision, and life insurance coverages
• Retirement plan with company matching
• Paid holidays (minimum of 11 per calendar year)