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Customer Service Specialist

Equimed Corporation

Customer Service Specialist

Plymouth, MN
Full Time
Paid
  • Responsibilities

    Benefits:

    Dental insurance

    Health insurance

    Paid time off

    EquiMed is a family business, operating since 1987. We assist clinics around the United Sates to follow their cardiac implantable devices 24 hours a day, 7 days per week. We assist healthcare professionals in diagnosing potential life threatening situations.

    EquiMed is a rapidly growing company looking for a hard working, dedicated employee to join our service team.

    Some of the duties of this position will be:

    Navigating implantable Cardiac device manufacturers websites:

    Abbott (formerly St Jude Medical); Biotronik; Boston Scientific and Medtronic

    Understand general pacemaker/ICD equipment

    Utilize manufacturer websites

    Enroll and schedule patients

    Assist patients with transmitting data from home transmitters/smart phone APP over the phone

    Order new patient equipment (transmitters) as needed

    Set up and troubleshoot patient equipment

    Call to remind patients of their schedule and assist them in sending their reports if needed

    Communicating with clinics regarding patient status

    This position would be in the office (remote not available) Monday through Friday.