Job Description
SALES SUPPORT SPECIALIST
DEPARTMENT: Sales
JOB STATUS: Full Time
FLSA STATUS: Non-exempt (hourly)
REPORTS TO: Director of Sales
GRADE/LEVEL:
AMOUNT OF TRAVEL REQUIRED: 5-10%
WORK SCHEDULE: Mon - Fri
POSITIONS SUPERVISED: none
POSITION SUMMARY
Provides administrative support and assistance to the sales team by preparing and processing requests in compliance with policies and procedures. Gathers and reviews necessary documentation and information within designated timeframes. Communicates with sales and other internal staff and customers. Responds to inquiries, resolves problems, and obtains additional documentation needed to support the sales process.
ESSENTIAL FUNCTIONS
REASONABLE ACCOMMODATIONS STATEMENT
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL FUNCTIONS STATEMENT(S)
o Assist the General Managers/ Director of Sales on territory changes, data base, literature
o Assist with CRM work, clean up, lead additions, report generation
o Interface with Corporate on issues with CRM, SRA, and IBM
o Responsible for some Marketing Coordination with Corporate (data, lists from sales, customer info, etc.) and data mining from ERP, CRM, Google.
o Create/Advise on Presentations
§ Build a library of quotes (ROI driven info to assist sales people)
§ Work with Fleet specialist when necessary
§ Design/professionalize/ standardize and build a library of sales presentations for use or update by the sales force.
· ROI for fleet conversions from Industrial Combustion to Electric
· Service costs analysis
· Create, update and distribute Fleet savings and reports
o Assist Regional staff with Marketing/ presentations for meetings
§ DPS with Fleet reports and service presentation data
§ Develop presentations for sales meetings that include market share, penetration and win/loss reports
§ Develop reports to help manage the sales force and territories
· CFO KPI’s (Monthly and YTD) reports
· YTD OPCO customer revenue analysis reports
§ Assist RVP with market research and presentations on a variety of items currently not being analyzed to help determine future changes and strategy.
o Participate in/on Special projects & teams
o Oversee and Track OEM marketing funds and help coordinate usage
o Participate in setting up and structure of OPCO sales meetings
o Oversee local marketing for sales contests and spiffs
o Manage Fleet EQ set up duties, and assist salesforce with customer data, set up, and possible demo’s at the customer sites
· Perform other duties as assigned
POSITION QUALIFICATIONS
COMPETENCY STATEMENT(S)
· Adaptability/Flexibility – Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
· COMMUNICATION, ORAL - Ability to communicate effectively with others using the spoken word.
· Computer Skills - Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, uses computers to improve productivity.
· Customer Service - Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
· Integrity/Ethics - Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
· Productivity - Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.
· Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
SKILLS & ABILITIES
EDUCATION: College Degree in Business or Marketing Preferred
EXPERIENCE: 3 + years of office administration/customer service experience/inside or outside sales
COMPUTER SKILLS: Intermediate to Advanced Microsoft Word, Excel, PowerPoint
LICENSES: Must have a valid driver’s license and be insurable through the company
PHYSICAL DEMANDS
PHYSICAL DEMANDS
LIFT/CARRY
Stand
O (Occasionally)
Walk
O (Occasionally)
Sit
F (Frequently)
Handling / Fingering
F (Frequently)
Reach Outward
F (Frequently)
Reach Above Shoulder
F (Frequently)
Climb
N (Not Applicable)
Crawl
N (Not Applicable)
Squat or Kneel
O (Occasionally)
Bend
O (Occasionally)
10 lbs or less
F (Frequently)
11-20 lbs
F (Frequently)
21-50 lbs
O (Occasionally)
51-100 lbs
N (Not Applicable)
Over 100 lbs
N (Not Applicable)
PUSH/PULL
12 lbs or less
F (Frequently)
13-25 lbs
O (Occasionally)
26-40 lbs
O (Occasionally)
41-100 lbs
N (Not Applicable)
N (NOT APPLICABLE)
Activity is not applicable to this occupation.
O (OCCASIONALLY)
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (FREQUENTLY)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (CONSTANTLY)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
WORK ENVIRONMENT
Work environment varies from office to job site to industrial locations
OUR CORE VALUES
PASSION TO PERFORM – We are passionate to perform and focus on concrete achievements
TRUST TO ACT – We are empowered to act, and act in a powerful way
ACT RESPONSIBLY – We are responsible for our actions and the consequences they have for our stakeholders and our environment
MAKE IT FUN! – We are serious about making work fun; it’s the way we do things
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
Company Description
Equipment Depot is America’s #1 independently-operated material handling and rental source with over 40 locations nationwide. Its team of dependable, helpful, driven, and accountable people are dedicated to providing the best service possible for equipment sales, rentals, service and parts, as well as integrated warehouse solutions. The company’s commitment to service is backed by its one-of-a-kind Performance. Guaranteed. promise.