Job Description

Reporting directly to the Chief Executive Officer, this position requires an operations executive who has generated significant impact through strategic and tactical direction. This position will direct and develop director-level regional leaders in achieving strategic objectives while maintaining and developing our LEGACY driven culture.

Specifically, this position:

• Manages successful implementation of housing services contracts assuring all contractual commitments are met or exceeded.
• Ensures compliance with federal, state, and local laws as well as housing/homeless services policies and procedures.
• Develops and maintains linkages to community resources to further program goals and enhance the success of individuals and families that are unhoused or at risk of losing housing.
• Manages multiple business development initiatives and growth opportunities while simultaneously demonstrating a focus on follow-up, customer satisfaction and accountability.
• Participates in strategic planning and the analysis for acquiring new business in conjunction with the Equitable Social Solutions business plan. Maintains current data on market area, competitors, and marketing strategies.
• Participates in national, regional, and local programs as requested to promote professional growth and understanding of housing/homeless services.
• Responsible for maximization of project funding streams and operating within funding guidelines.
• Establishes and maintains positive working relationships with the funding source(s) to optimize funding, customer satisfaction and community relations. Provides support, information and guidance and researches and recommends service solutions in order to respond to local priorities.
• Strategically participates in organizational growth by partnering with other leaders to identify target areas.
• Drives operational excellence in performance, customer relations, financial management and human resources.
• Develops, coaches and supervises Regional Directors and Project Directors assuring that all staff are trained to meet performance standards as outlined by the contract.
• Builds relationships with team members so operational goals are understood.
• Analyzes, evaluates and implements processes to improve operational outcomes.
• Ensures staff have the tools and resources to align behavior to organizational outcomes with the goal of exceeding customer expectations.
• Promotes positive public relations with potential customers, business and community partners.

Qualifications

• Bachelor’s Degree required and Master’s Degree preferred.
• Demonstrated track record in building new book of business, client relationship management, and evidence of closing deals and growing business. Established performer with at least ten years of new client development and a minimum of five years of leadership experience with client delivery and client management, within an organization that provides housing/homeless services preferred.
• • Strong business acumen and attention to detail.
• Ability to work with remote teams with units in multiple locations.

Key Attributes:

• Service Excellence -- responsive, informs clients of process, pleasant to work with, educates and provides timely, accurate information.
• Organized -- manages time effectively, keeps tasks appropriately prioritized.
• Flexible -- ability to change directions as needed for the good of the organization.
• Critical Thinking -- ability to think through issues and identify appropriate options.
• Work Ethics -- motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency.
• Judgment -- exercises discretion and due diligence when making decisions and recommendations.
• Quality -- is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalism.
• Presentation -- comfortable speaking in front of people to deliver necessary material or messaging and the ability to communicate at all levels of the client organization having strong experience in internal and external stakeholder engagement and communications, both written and verbal.
• Interpersonal -- can build effective, strong working relationships with current customers, new clients, colleagues, and management through trust, communication, and credibility.
• Team -- ability to work with others, serve others, help others, lead others, take directions from others in the interest of moving processes and programs forward to the desired outcome.
• Emotional Intelligence -- ability to not take issues personal, see the big picture in emotionally charged situations and respond in a mature, professional, composed manner. Have a solid sense of confidentiality and discretion and the ability to effectively negotiate and diplomatically manage conflict.
• Self-Awareness -- ability to reflect, understand limitations, and seek appropriate assistance and guidance.
• Proactive -- anticipates and plans for problems before they arise.
• Change agent -- a self-starter with the ability to design and apply change management and organizational development strategies and influences and assists organizational change initiatives in support of business strategies.
• Motivational -- a dynamic leader with strong managerial and motivational skills with the innate ability to motivate and keep teams working effectively together.
• Process oriented -- develop and implement clear actionable steps in support of an overall business strategy providing for effective systems, policies and procedures necessary to ensure efficient operations, contract compliance, and participant safety and success.

Note that this position often requires heavy and extensive travel based on business needs and can be up to 75% of the time.

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Equitable Social Solutions®, we empower individuals and families through supports that inspire long-term stability and success​. We work with our partners to uplift individuals, families and communities impacting lives by creating tailored solutions for each person we serve in order to break the cycles of generational poverty and chronic homelessness.

When you join Equitable Social Solutions, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equitable Social Solutions, we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equitable Social Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.