Job Description
Greets job seekers upon arrival at workforce center and directs job seekers to appropriate services. Screens, direct calls, maintain referral log, serves in the reception area, provides assistance and exemplary job seeker service as the first contact for the job seeker. Provides a variety of services such as assessments and assistance in the resource room as needed with a special focus on encouraging and empowering job seekers to utilize self-help resources. This is a critical role in any career center in that this individual is responsible for the first impression of the center, initial assessment of job seeker needs, overview of career center services, and directing the job seeker to the right service quickly. The Talent Engagement Specialist must be knowledgeable about all career center services, able to quickly and expertly assess needs and guide job seekers through the various steps to employment, which may include providing direct assistance or referring to other staff and partner organizations for more individualized services.
• Enters data in our System of Record called Kee Suite to enroll Customers
• Greet and engage job seekers as they enter the center
• Screen and direct phone calls
• Ensure all job seekers register for System of Record
• Provide assistance with registration on initial visit
• Conduct an initial assessment of needs and guide accordingly
• Encourage participation in relevant workshops by presenting the benefits
• Provide overview of all career center services encouraging questions
• Provide expert guidance based upon individual needs, goals and preferences
• Make referrals as appropriate
• Ensure all VETS are identified and referred for eligible services
• Demonstrate sensitivity to all job seekers
• Provide expert job search guidance
• Input data in Information system
• Monitor cleanliness of the reception area, assessment and job search labs
• Appearance and demeanor are consistently professional and friendly
• Listens to job seeker requests in order to deliver needed services in a sensitive and considerate manner
• Accurately directs job seekers to needed resources
• Delivers promised services in a timely, friendly and consistent manner
• Uses a considerate and tactful approach in delivery of services
• Conducts self in business-like manner and applies knowledge effectively in performance of job duties
• Exhibits support of the project vision of providing RAYS customer service based on ResCare’s Quality Way.
• Routinely elicit feedback and surveys from customers
• Responds promptly to job seeker
• Develops and maintains effective work relationships 100% of the time
• Contributes to team tasks and projects 100% of the time
Qualifications
• High School diploma or General Education Diploma and one to two years clerical experience in an office setting,
additional education not required but desirable
• Proficient in Microsoft Office Suite
• Excellent grammar, spelling, and typing skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.