Erewhon Organic Market and Cafes strive to sell only the purest, ethically and sustainably produced foods, wellness and beauty items, and household goods. 

We support local organic farmers and growers; we partner with suppliers who share our concerns, values, and help build our communities by listening and learning together. We recycle, reuse and minimize waste as much as possible, and act in ways that protect the resources of our planet.

We are building a team of passionate, committed individuals who each play a vital role in making Erewhon a special place. If you are looking for a CAREER and want to be part of something bigger, we'd love to hear from you.

As an IT HELPDESK ASSOCIATE you are responsible for providing computer and telecommunication support for our Erewhon team, building or configuring new hardware, system troubleshooting, including boot troubleshooting, virus removals, and disk cloning. You will also install and update software packages, and create and maintain computer networks so that our systems run smoothly and issues are resolved efficiently and effectively.

WHAT YOU WILL DO:

• Setup and installation of computers, data migration, IP phones, some mass storage, and triage of hardware and software issues for mid to large sized (300+ employee volume), multi-location retailer in a fast paced industry.
• Install, maintain and configure hardware and software systems according to company standards.
• Troubleshoot and repair network, hardware and software components.
• Perform routine maintenance and inspection of network and server systems.
• Test network and server systems to verify functionality and performance.
• Perform hardware and software upgrades to achieve optimum performance level.
• Perform root cause analysis of complex problems and provide corrective actions.
• Maintain IT infrastructure and manage help desk issues.
• Perform system back-up and database archiving processes to ensure data recoverability.
• Update software antivirus on regular basis.
• Provide technical support to servers, networks, telephones, and other computing platforms.
• Order and stock equipment and supplies when necessary.
• Monitor and control expenses within allotted budget.
• Provide advice and training to other associates.
• Other duties as directed by Executive team.

WHAT YOU WILL BRING:

• At least 1 – 2 years of IT Helpdesk Support experience.
• Strong knowledge of macOS, Windows, MS Office, Adobe CC, and associated productivity suites.
• Experience in a help-desk environment, fluid in the use of help desk tools, prioritization of support calls, effective documentation of how a call was answered/remediated, etc. required.
• Solid grasp of network protocols (VLAN, DNS, DHCP, VPN).
• Enterprise and multi – location network helpdesk experience required.
• BA or BS preferred.
• Systems administration experience preferred.
• Industry specific certifications preferred.
• Excellent Communication/Documentation skills and strong customer-service orientation.
• Strong analytical problem-solving skills.
• Ability to occasionally travel to store locations and complete multiple projects simultaneously and in a timely manner.

WHAT WE OFFER:

• Negotiable based on experience ($24 - $27 per hour)
• We offer great benefits beginning with a full complement of medical and other traditional group health plan coverage, 401K plan with 3% match, and a 20% discount to all of our store locations for all employees.

Erewhon Markets is an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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