POSITION: Club Level Server **
STATUS:** Hourly / Part-time as needed **
REPORTS:** Server Coordinator **
FACILITY:** Erie Insurance Arena **
HOURLY RATE:** Guaranteed no less than $11.00 per hour + tips. Average rate with tips varies between $15.00 - $25.00 per hour - Rate of pay will depend on business volume

POSITION SUMMARY:

As a Club Level Server on our team, you'll master the art of creating a superior customer experience. This position is responsible for taking orders, serving food and drinks, and making an unforgettable guest experience.

QUALIFICATIONS:

• He/she must be 18 years or older.

• One year of server experience preferred.

• Much be RAMP certified or willing to obtain certification through Erie Events. Additionally, must satisfactorily fulfill all other departmental training requirements.

• Must utilize excellent guest service skills and have a positive attitude.

• Must be able to communicate clearly with patrons.

• Standing, walking, kneeling, stooping, and bending for long periods of time.

• All duties are to be performed in accordance with Pennsylvania State laws and regulations, as well as Erie Events policies, practices and procedures.

• Must be willing to work a flexible schedule that includes evenings, weekends, and holidays.

Job Description Detail:

• Serves food and beverage to guests according to guest orders and/or banquet order.

• Provides excellent customer service, anticipating guests needs.

• Maintains a positive demeanor towards guests, customers, clients, co-workers, etc.

• Maintains a clean work environment.

• Utilizes POS system in an efficient and timely manner.

• Serves orders in a timely manner.

• Learns the menu for each function served and be able to explain the major ingredients and preparation methods for each item to be served.

• Establishes pre-function side work to be performed and makes sure all equipment is accounted for and in good condition, notifying supervisor of any issues.

• Determines when a guest should not be served additional alcoholic beverages in accordance with ECCCA policies.

• To complete end of event side work duties and general cleaning of immediate environment and section.

• Performs other job-related duties as assigned.

• Attends all staff meetings as required by management.

Why You'll love Erie Events

Many of our jobs fit all kinds of different lifestyles and come with great benefits – Some dependent upon the role, work schedule, or location, and may include the following!

• Competitive wages paid biweekly

• Healthcare (Medical, Dental, Vision, Prescription drugs)

• Prescription Reimbursement

• Employer Paid: Life Insurance, Short Term/Long Term Disability

• Additional employee paid Life Insurance

• Flexible Spending Plan

• Flexible hours

• 9 Paid Holidays

• Supplemental Pay: Varies per position

• Paid Time Off (PTO) – Applies to Full & Part-time Employees

• Employee Referral Program

• Complementary access to events throughout our four venues

• Employee Assistance Program – 100% confidential

• 457 Retirement Plan

• Annual Employee Appreciation Event

• Behind the Scenes Awards

Erie Events provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.