Role: Error Resolution Specialist

Contract: 3 Months Contract

Location: 1600 W. Monroe St., Phoenix, AZ, 85007

Hours: Mon-Fri (7 AM to 5 PM) 40 Hours/Week

Rate: $20/hr on W2 (All Inclusive) Overtime available

Client – SOAZ - Req #10876 - Phoenix, AZ - Business Operations - AZDOR - Processing - Specialist - Error Resolution Specialist (Hybrid)

Tentative start date will be dependent upon interviews conducted, onboarding completed, and the state agency issuing a PO.

Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made.

Will need to be onsite for the first day (Orientation). Position will be remote after the first day.

Job Description:

Sometimes our documents can be a mystery and we are looking for people that enjoy solving problems. This position is responsible for reviewing errors, researching and analyzing information to correct tax documents and payments that require further analysis. If you like to work with a great team that collaborates, is hyper-focused on supporting the customer, and solving problems, this role is for you.

Responsibilities

This position works independently to Research, Analyze and Validate documents and payments that require a more detailed review.

This position will consult a procedural manual for direction. You will be working with two systems to acquire information or correct inaccurate material and will be performing mathematical calculations, cross-referencing, and researching of system and taxpayer errors;

You will be responsible for accurate and productive work in a deadline driven work setting.

Requirements

Knowledge of: Banking credits and debits. Computer skills: Microsoft Word, Excel, Outlook, Google Suites

Skill in: Analyzing and evaluating of claims. Critical thinking. Collaboratively & independently problem solve. Multitasking and attention to detail. Interpersonal relationships.

Ability to: Handle changing priorities to meet required deadlines. Perform mathematical computations. Analyze data and make decisions. Perform tasks with precision and speed.

Working in a production-based environment with high accuracy and deadlines

Computer skills- signing into email and working in multiple applications

Working in an office setting

Required Skills (MUST BE INCLUDED ON RESUMES): Google Suite, Banking Credits & Debits. If the candidate does not have these skills, they will be rejected.

Other requirements: working in multiple applications in a production-based environment with standards, goals and deadlines

Required Skills

Google Suite

Banking Credits & Debits

About ADOR

The Arizona Department of Revenue is focused on providing an exceptional experience for our staff and customers. We live our Mission…. Serve Taxpayers! Our culture is important to us and we seek people that love to learn, enjoy collaborating with different groups to solve problems, and like a fun challenge.