Job Description

Our company has an immediate opening for a Bilingual or Non-bilingual Sales & Customer Support Assistant for our client located in LONG BEACH.

JOB DESCRIPTION:

The position of Sales & Customer Support Assistant entails being the primary customer support for our contact-center. Success in this position requires that the Customer Service Rep is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems.

The position demands outstanding reliability and follow-through and requires excellent communication skills including telephone and active listening skills, efficient problem-solving and troubleshooting skills, the ability type and talk at the same time, delegate effectively, and excellent organizational skills. The ideal candidate will be a highly self-motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.

RESPONSIBILITIES:

• The Sales & Customer Support Assistant will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document, and monitor any and all exceptions to the standard processes to create a list of best practices.

• The Sales & Customer Support Assistant will conduct sales when necessary with new customers.

• Problem Resolution: A big part of maintaining relationships with existing customers and creating new ones with new customers includes problem-solving by the Sales & Customer Support Assistant.

• Responsiveness: The Sales & Customer Support Assistant will provide responsive, timely telephone, chat support. The individual shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).

QUALIFICATIONS:

• High School Diploma or GED required; College degree or equivalent experience preferred.

• Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.

• Excellent oral and written communications skills, particularly in a phone or email context

• Strong communication skills and basic computer knowledge

PLEASE NOTE - THIS POSITION INCLUDES IN-PERSON SALES (BASE PAY) AND CUSTOMER SERVICE